Gaming and Leisure Properties, Inc.

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- Provides accurate and efficient dealing at assigned table game - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games - Provides prompt, courteous and accurate dealing at assigned table(s) - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position - Performs accurate chip and cash transactions - Receives wagers from customers and pays the appropriate game outcomes - Maintains game security and protects company assets at all times - Assists customers in understanding the rules and ensures adherence to established policies and procedures - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Hollywood Casino Perryville
- Encourages and gets results from peers/players to have fun - Proven ability to accommodate the Slot Service Ambassador position - Pro-actively encourage players to have fun and enhance players’ experience - Responsible for recognizing and explaining simple CI/CO/TOTI jams - Proactively celebrate and encourage Publicity releases for appropriate jackpots - Enthusiastically celebrates jackpots with guest and co-workers by singing, dancing, getting surrounding guests to join in, by wearing funny items or other activities to elevate the excitement levels - Actively looking for players who have questions and/or issues with games - Encourages the priority of lights: 1) Change, 2) Hopper/Ticket Fills, 3) Jackpots, all of which are mandated by tier status - Actively try to encourage positive interactions with both players and co-workers - Initiate interactions rather than waiting for lights - Use every opportunity to promote events and promotions - Ensuring that the player receives all around great service - Actively patrolling sections/floor looking for interaction opportunities - Rarely is seen congregating with co-workers - Actively involved with pre-shift sessions, offering feedback and being a positive influence - Working the floor with a sense of urgency, answering calls from dispatch while still maintaining the ability to build relationships - Promoting card utilization - Having the ability to read open/closed players and adapting the delivery to enhance their experience - Demonstrates consistent support of management and company decisions - Ability to personalize their service to the player without appearing to be scripted - Represents The company in a fun, exciting and professional manner - Focuses on enhancing casino experience and creating perception of luck, action and excitement - Possess a friendly outgoing demeanor and enjoy interactions with players - Must have a proven track record of personally providing excellent customer service - Process taxable up to $4,999, with a full comprehension of CMS and SDS
Hollywood Casino Perryville
Hollywood Casino Baton Rouge
- Remove cash boxes from slot machine and replace with empty cash box using procedures that are within Internal Controls and Maryland State Lottery Regulations - Transports all collected cash boxes to the Count Room following predetermined route - Ensure key control procedures are followed - Operates automated currency equipment to count and process tickets/currency removed from the cash boxes - Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes - Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit. - Transports the verified tickets/currency to the Main Bank and ticket storage area within Internal Controls and Maryland State Lottery Regulations - Complete daily maintenance of all count room equipment and cleaning of count room. - Work professionally with other departments as needed to complete tasks - Other duties may be assigned - Answer routine questions from co-workers; Lead completion of daily tasks within the department or work unit; Interact with others when necessary to achieve desired outcomes
Hollywood Casino Perryville
- This position is responsible for providing superior service to our guests - Must seek out opportunities to be of service - Maintain highly visible patrols to insure a safe gaming experience - Assure quality support to other departments so that they may serve guests more effectively - Promote the property promotions and events - Maintain public order and enforcing safety rules - Protecting property and assets - Investigate disturbances in the hotel, casino, or racing areas - Create fun and excitement with the customer
Hollywood Casino Perryville
- Encourages and gets results from peers/players to have fun - Proven ability to accommodate the Slot Service Ambassador position - Pro-actively encourage players to have fun and enhance players’ experience - Responsible for recognizing and explaining simple CI/CO/TOTI jams - Proactively celebrate and encourage Publicity releases for appropriate jackpots - Enthusiastically celebrates jackpots with guest and co-workers by singing, dancing, getting surrounding guests to join in, by wearing funny items or other activities to elevate the excitement levels - Actively looking for players who have questions and/or issues with games - Encourages the priority of lights: 1) Change, 2) Hopper/Ticket Fills, 3) Jackpots, all of which are mandated by tier status - Actively try to encourage positive interactions with both players and co-workers - Initiate interactions rather than waiting for lights - Use every opportunity to promote events and promotions - Ensuring that the player receives all around great service - Actively patrolling sections/floor looking for interaction opportunities - Rarely is seen congregating with co-workers - Actively involved with pre-shift sessions, offering feedback and being a positive influence - Working the floor with a sense of urgency, answering calls from dispatch while still maintaining the ability to build relationships - Promoting card utilization - Having the ability to read open/closed players and adapting the delivery to enhance their experience - Demonstrates consistent support of management and company decisions - Ability to personalize their service to the player without appearing to be scripted - Represents The company in a fun, exciting and professional manner - Focuses on enhancing casino experience and creating perception of luck, action and excitement - Possess a friendly outgoing demeanor and enjoy interactions with players - Must have a proven track record of personally providing excellent customer service - Process taxable up to $4,999, with a full comprehension of CMS and SDS
Hollywood Casino Perryville
- Ensure interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program - Maintains balanced cashier's station - Process cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances) - Be knowledgeable and comply with Title 31 regulations - Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions - Works the main bank as assigned - Answers phone calls with proper phone etiquette - Complies with state, company, department policies and regulations      
Hollywood Casino Perryville
- Provides accurate and efficient dealing at assigned table game - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games. Must have excellent knowledge of all games and be able to deal all games - Provides prompt, courteous and accurate dealing at assigned table(s) - To be used as a dealer but also to be used as a table games supervisor when needed. - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position - Performs accurate chip and cash transactions - Receives wagers from customers and pays the appropriate game outcomes - Maintains game security and protects company assets at all times - Assists customers in understanding the rules and ensures adherence to established policies and procedures - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Hollywood Casino Perryville
- Provides accurate and efficient dealing at assigned Poker table game. - Follows game procedures when dealing Poker and/or any other form or variation of table games. - Provides prompt, courteous and accurate dealing at assigned table(s). - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position. - Performs accurate chip and cash transactions. - Receives wagers from customers and pays the appropriate game outcomes. - Maintains game security and protects company assets at all times. - Assists customers in understanding the rules and ensures adherence to established policies and procedures. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Performs all other related and compatible duties as assigned - Flexible ability to work varied shifts to include nights, weekends and holidays.
Hollywood Casino Perryville