Gaming and Leisure Properties, Inc.

Career Opportunities

Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results

The Security Officer is responsible for providing superior service to our guests while working in a fast-paced environment across the entirety of the property.  Your passion will align with our vision, culture, and values and you’re the right match for this job if you will…

 

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

Responsibilities:

The successful candidate will provide superior service to our guests while proactively seeking out opportunities to meet and exceed guest expectations. As a member of the Security team you’ll create fun and excitement for guests, promote the property’s’ events and promotions, and always be of service.

 

You’ll maintain highly visible patrols to ensure a safe gaming experience while protecting property and assets and  effectively maintaining public order and enforcing safety rules.

 

You’ll actively patrol sections/floors and ensure you’re providing quality support to other departments and team members. You’ll investigate issues as they arise and report accidents and incidents in both written and verbal form. You’ll collect and compile investigation information as needed and write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.

Hollywood Casino Baton Rouge

Floorperson:

  • Supervises and monitors the direct operation of assigned Table Games and the conduct of Dealers
  • Enforces Dealer compliance with pit and game procedures
  • Attends meetings, training activities, courses and all other work-related activities as required
  • Supplies gaming tables with proper and sufficient gaming equipment
  • Completes rating information on casino table players
  • Forwards complimentary requests to the Table Games Floor Supervisor
  • Communicates large buy-ins in compliance with established Pit procedures
  • Monitors high action play at assigned tables
  • Prepares Marker, Table Fill, and Table Credit documents

 

Dealer:

  • Conducts all casino table games according to established guidelines and procedures
  • Exchanges paper currency for playing chips or coin money
  • Ensures that wagers are placed before table gaming proceeds, such as cards are dealt, roulette wheel spun, or dice are tossed
  • Accurately maintains the handling of cards, dice, chips, money and other gaming equipment at an appropriate rate to maintain the proper pace of the game
  • Informs players of the rules and regulations as the game progresses
  • Calculates odds to pay winning bets 
  • Collects losing bets and pays winning bets
  • Observes the players around the table in order to recognize playing style 
  • Notifies management and/or security of suspicious behavior
  • Refers guest complaints to supervisor
  • Checks accuracy of table bank inventory, marker, table fill and table credit documents
Hollywood Casino Baton Rouge
  • Supervises day-to-day operations of Table Games
  • Directs the Table Games Dealers to accomplish the goals of the Table Games department
  • Provides visible leadership in gaming operation areas
  • Responsible for the integrity of daily operations. Enforces all table games procedures and policies as outlined in company and department manuals; state regulations and in accordance with Internal Controls.
  • Maintains a continuous inspection of cards and dice, ensuring the security of the table games at all times.
  • Monitors cash and chip transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
  • Responsible for the accountability of the chips for each designated shift by maintaining a paper trail. Ensures the safety of all gaming chips, dice, and monies entrusted.
  • Shall make table fills/credits as needed
  • Responsible for settling disputes with customers, dealers and management staff.
  • Evaluates employee performance and provides feedback. Addresses and manages complaints, grievances or concerns from employees.
  • Assists in staff selection; training; counseling; recognition; separation of employment and other human resources related issues. Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of the progressive discipline to modify performance.
  • Presents oneself as a credit to Company and encourages others to do the same
  • Flexible ability to work varied shifts to include nights, weekends and holidays.
Hollywood Casino Perryville
  • Provides accurate and efficient dealing at assigned table game.
  • Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.
  • Provides prompt, courteous and accurate dealing at assigned table(s).
  • Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.
  • Performs accurate chip and cash transactions.
  • Receives wagers from customers and pays the appropriate game outcomes.
  • Maintains game security and protects company assets at all times.
  • Assists customers in understanding the rules and ensures adherence to established policies and procedures.
  • Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
  • Flexible ability to work varied shifts to include nights, weekends and holidays.
Hollywood Casino Perryville
  • Provides personalized service and uses guest name
  • Resolves service problems according to guidelines
  • Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
  • Promotes casino events and programs
  • Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
  • Monitors guest consumption of alcohol and intervenes as needed according to guidelines
  • Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
  • Handles money according to procedure
  • Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
  • Maintains clean and stocked workstation
Hollywood Casino Perryville

The Security Officer is responsible for providing superior service to our guests while working in a fast-paced environment across the entirety of the property.  Your passion will align with our vision, culture, and values and you’re the right match for this job if you will…

 

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

Responsibilities:

The successful candidate will provide superior service to our guests while proactively seeking out opportunities to meet and exceed guest expectations. As a member of the Security team you’ll create fun and excitement for guests, promote the property’s’ events and promotions, and always be of service.

You’ll maintain highly visible patrols to ensure a safe gaming experience while protecting property and assets and  effectively maintaining public order and enforcing safety rules.

You’ll actively patrol sections/floors and ensure you’re providing quality support to other departments and team members. You’ll investigate issues as they arise and report accidents and incidents in both written and verbal form. You’ll collect and compile investigation information as needed and write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.

Hollywood Casino Baton Rouge
  • Provides accurate and efficient dealing at assigned table game
  • Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games
  • Provides prompt, courteous and accurate dealing at assigned table(s)
  • Adheres to all company and departmental policies and procedures and state regulations as it relates to this position
  • Performs accurate chip and cash transactions
  • Receives wagers from customers and pays the appropriate game outcomes
  • Maintains game security and protects company assets at all times
  • Assists customers in understanding the rules and ensures adherence to established policies and procedures
  • Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Hollywood Casino Perryville
  • Provides accurate and efficient dealing at assigned table game
  • Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games
  • Provides prompt, courteous and accurate dealing at assigned table(s)
  • Adheres to all company and departmental policies and procedures and state regulations as it relates to this position
  • Performs accurate chip and cash transactions
  • Receives wagers from customers and pays the appropriate game outcomes
  • Maintains game security and protects company assets at all times
  • Assists customers in understanding the rules and ensures adherence to established policies and procedures
  • Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Hollywood Casino Perryville
  • Encourages and gets results from peers/players to have fun
  • Proven ability to accommodate the Slot Service Ambassador position
  • Pro-actively encourage players to have fun and enhance players’ experience
  • Responsible for recognizing and explaining simple CI/CO/TOTI jams
  • Proactively celebrate and encourage Publicity releases for appropriate jackpots
  • Enthusiastically celebrates jackpots with guest and co-workers by singing, dancing, getting surrounding guests to join in, by wearing funny items or other activities to elevate the excitement levels
  • Actively looking for players who have questions and/or issues with games
  • Encourages the priority of lights: 1) Change, 2) Hopper/Ticket Fills, 3) Jackpots, all of which are mandated by tier status
  • Actively try to encourage positive interactions with both players and co-workers
  • Initiate interactions rather than waiting for lights
  • Use every opportunity to promote events and promotions
  • Ensuring that the player receives all around great service
  • Actively patrolling sections/floor looking for interaction opportunities
  • Rarely is seen congregating with co-workers
  • Actively involved with pre-shift sessions, offering feedback and being a positive influence
  • Working the floor with a sense of urgency, answering calls from dispatch while still maintaining the ability to build relationships
  • Promoting card utilization
  • Having the ability to read open/closed players and adapting the delivery to enhance their experience
  • Demonstrates consistent support of management and company decisions
  • Ability to personalize their service to the player without appearing to be scripted
  • Represents The company in a fun, exciting and professional manner
  • Focuses on enhancing casino experience and creating perception of luck, action and excitement
  • Possess a friendly outgoing demeanor and enjoy interactions with players
  • Must have a proven track record of personally providing excellent customer service
  • Process taxable up to $4,999, with a full comprehension of CMS and SDS
Hollywood Casino Perryville
  • Monitors guest consumption of alcohol and intervenes as needed according to guidelines
  • Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
  • Promotes casino events and programs
  • Provides personalized service and uses guest name
  • Resolves service problems according to guidelines
  • Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray)
  • Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required
  • Slices and pits fruit as required
  • Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
  • Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
  • Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
  • Maintains a clean and stocked workstation in accordance with established health and safety guidelines
Hollywood Casino Perryville
  • Provides fast, friendly, professional service to casino guests, beverage servers and bartenders
  • Monitors guest consumption of alcohol and intervenes as needed according to guidelines
  • Serves as ambassador of goodwill while working and at customer and public relations functions
  • Promotes casino events and programs
  • Provides personalized service and uses guest name
  • Resolves service problems according to guidelines
  • Provides fast, friendly, professional service to casino guests, beverage servers and bartenders
  • Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors
  • Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure
  • Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures
  • Replaces empty draught beer kegs as may be required
  • Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines
  • Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures 
  • Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures
  • Wipes counter areas, sinks and floors as required to maintain a clean and safe work station
  • Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
Hollywood Casino Perryville
  • Remove cash boxes from slot machine and replace with empty cash box using procedures that are within Internal Controls and Maryland State Lottery Regulations
  • Transports all collected cash boxes to the Count Room following predetermined route
  • Ensure key control procedures are followed
  • Operates automated currency equipment to count and process tickets/currency removed from the cash boxes
  • Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes
  • Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit.
  • Transports the verified tickets/currency to the Main Bank and ticket storage area within Internal Controls and Maryland State Lottery Regulations
  • Complete daily maintenance of all count room equipment and cleaning of count room.
  • Work professionally with other departments as needed to complete tasks
  • Other duties may be assigned
  • Answer routine questions from co-workers; Lead completion of daily tasks within the department or work unit; Interact with others when necessary to achieve desired outcomes
Hollywood Casino Perryville
  • This position is responsible for providing superior service to our guests
  • Must seek out opportunities to be of service
  • Maintain highly visible patrols to insure a safe gaming experience
  • Assure quality support to other departments so that they may serve guests more effectively
  • Promote the property promotions and events
  • Maintain public order and enforcing safety rules
  • Protecting property and assets
  • Investigate disturbances in the hotel, casino, or racing areas
  • Create fun and excitement with the customer
Hollywood Casino Perryville
  • Encourages and gets results from peers/players to have fun
  • Proven ability to accommodate the Slot Service Ambassador position
  • Pro-actively encourage players to have fun and enhance players’ experience
  • Responsible for recognizing and explaining simple CI/CO/TOTI jams
  • Proactively celebrate and encourage Publicity releases for appropriate jackpots
  • Enthusiastically celebrates jackpots with guest and co-workers by singing, dancing, getting surrounding guests to join in, by wearing funny items or other activities to elevate the excitement levels
  • Actively looking for players who have questions and/or issues with games
  • Encourages the priority of lights: 1) Change, 2) Hopper/Ticket Fills, 3) Jackpots, all of which are mandated by tier status
  • Actively try to encourage positive interactions with both players and co-workers
  • Initiate interactions rather than waiting for lights
  • Use every opportunity to promote events and promotions
  • Ensuring that the player receives all around great service
  • Actively patrolling sections/floor looking for interaction opportunities
  • Rarely is seen congregating with co-workers
  • Actively involved with pre-shift sessions, offering feedback and being a positive influence
  • Working the floor with a sense of urgency, answering calls from dispatch while still maintaining the ability to build relationships
  • Promoting card utilization
  • Having the ability to read open/closed players and adapting the delivery to enhance their experience
  • Demonstrates consistent support of management and company decisions
  • Ability to personalize their service to the player without appearing to be scripted
  • Represents The company in a fun, exciting and professional manner
  • Focuses on enhancing casino experience and creating perception of luck, action and excitement
  • Possess a friendly outgoing demeanor and enjoy interactions with players
  • Must have a proven track record of personally providing excellent customer service
  • Process taxable up to $4,999, with a full comprehension of CMS and SDS
Hollywood Casino Perryville
  • Ensure interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program
  • Maintains balanced cashier's station
  • Process cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)
  • Be knowledgeable and comply with Title 31 regulations
  • Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions
  • Works the main bank as assigned
  • Answers phone calls with proper phone etiquette
  • Complies with state, company, department policies and regulations      
Hollywood Casino Perryville
  • Provides accurate and efficient dealing at assigned table game
  • Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games. Must have excellent knowledge of all games and be able to deal all games
  • Provides prompt, courteous and accurate dealing at assigned table(s)
  • To be used as a dealer but also to be used as a table games supervisor when needed.
  • Adheres to all company and departmental policies and procedures and state regulations as it relates to this position
  • Performs accurate chip and cash transactions
  • Receives wagers from customers and pays the appropriate game outcomes
  • Maintains game security and protects company assets at all times
  • Assists customers in understanding the rules and ensures adherence to established policies and procedures
  • Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Hollywood Casino Perryville
  • Provides accurate and efficient dealing at assigned Poker table game.
  • Follows game procedures when dealing Poker and/or any other form or variation of table games.
  • Provides prompt, courteous and accurate dealing at assigned table(s).
  • Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.
  • Performs accurate chip and cash transactions.
  • Receives wagers from customers and pays the appropriate game outcomes.
  • Maintains game security and protects company assets at all times.
  • Assists customers in understanding the rules and ensures adherence to established policies and procedures.
  • Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
  • Performs all other related and compatible duties as assigned
  • Flexible ability to work varied shifts to include nights, weekends and holidays.
Hollywood Casino Perryville

Your daily responsibilities include:

• Manipulate and manage mail house database utilizing Query Tools, and Excel

• Manage database – extracts and sets up data for mail house
• Pulls mailing lists from Player’s Club database
• Data base hygiene
• Manages the creative and production process
• Works with outside vendors
• Database and Mailing System specialist Preferred
• Work with property to be operationally ready, on-property implementation of offerings
• Database marketing on the web; Email offers
• Support Marketing
• Keep an up to date calendar of all direct marketing activities
• Share dates of direct mail drops with director and property
• Organized with an eye-for-detail and should be able to meet deadlines in a fast-paced environment
• Coordinate with vendors and in-house staff on communication of direct mail offers
• Able to drive, within the team, internal direct marketing campaigns and communications internally
• Track direct mail by piece and individual customer
• Protect and preserve assets of the company
• Meet grooming and appearance requirements
• Meet attendance guidelines
• Comply with all reasonable requests made by management
• Responsible for the design of all direct mail programs.
• Responsible for the initial and on going profitability of all direct mail programs according to company requirements.
• Other duties may be assigned

Hollywood Casino Perryville

The ideal candidate will be a person who effectively monitors all areas of the property and closely observes the activities of the casino. Your daily responsibilities include: observing all casino operations via surveillance cameras and taping any potential cheating infractions. Operating all surveillance computer equipment. Monitoring/patrolling all areas of the facility through the pan, tilt and zoom cameras and recording all pertinent activity on the video recording systems. Logs and marks recordings and files them in one of several repositories depending on the activity depicted. Notifying appropriate staff when infractions, cheating, etc. are observed. Reporting improper activity or disturbances to supervisor or security team for further investigation. Completing daily activity report, noting any pertinent facts. Ensuring compliance with applicable state gaming regulations. Maintaining all steps of the Red Carpet Customer Service program with each guest and cast member. Other duties as assigned.

Hollywood Casino Perryville

The Casino Services Representative will assist guests in all areas to include but not limited to player services, valet, incoming bus groups, greeting guests at casino entrance, internal call center, and assist with promotions or the retail store. Assist all guests as necessary to maximize total red carpet service.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide excellent customer service to all guests, customers and employees.
• Promote the Club Hollywood Club; issue cards, explain how to use, and encourage usage. Duties include computer data entry and distribution of Player cards. Solicit card sign-up on the floor and explain card benefits.
• Distribute entry forms for promotions, issue Club Hollywood cards, answer questions, exchange vouchers for gifts, answer phone and perform other tasks as assigned by Guest Services Manager. Must be able to explain redemption procedures to customers and print out redemption vouchers.
• Greet Bus Groups
• Must be able to enter information into computer.
• Greet customers as they enter the casino as needed.
• Assist in reports and other necessary paperwork.
• Follow internal controls related to position.
• Perform any other duties assigned by the Guest Services Manager aimed at achieving total guest satisfaction.
• Meet department uniform, appearance and grooming requirements.
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Any reasonable request made by your supervisor or any management personnel

Hollywood Casino Perryville