Gaming and Leisure Properties, Inc.

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The Floor Technician is responsible for:

  • Maintaining all carpet and vinyl floors (by stripping and sealing as required) using appropriate equipment
  • Mopping and buffing floors and extracting carpets
  • Cleaning rugs, carpets, and upholstered furniture
  • Cleaning all baseboards;removing gum from floors and outside areas
  • Maintaining equipment properly

schedule:  full time; 2 AM to 10:30 AM (days may vary) 

Hollywood Casino Baton Rouge

The EVS Attendant is responsible for providing superior service to our guests while working in a fast-paced environment. You’re the right match for this job if you will…

 

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

Responsibilities

 

The EVS Attendant performs routine housekeeping tasks across the property (riverboat casino and land based facility) as needed. Participates in scheduled safety briefings, team meetings, and emergency response duties as assigned.

 

Performs general scheduled housekeeping tasks and other work assigned including cleaning slot machines and in between machines; empties and cleans ash trays and trash cans. Cleans restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas.  Vacuums carpet, sweeps, and mops tile floors; cleans any spills that occur including bio hazardous materials.

 

Provides exceptional Red Carpet Customer Service to all guests.

Hollywood Casino Baton Rouge

The EVS Attendant is responsible for providing superior service to our guests while working in a fast-paced environment. You’re the right match for this job if you will…

 

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

Responsibilities

 

The EVS Attendant performs routine housekeeping tasks across the property (riverboat casino and land based facility) as needed. Participates in scheduled safety briefings, team meetings, and emergency response duties as assigned.

 

Performs general scheduled housekeeping tasks and other work assigned including cleaning slot machines and in between machines; empties and cleans ash trays and trash cans. Cleans restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas.  Vacuums carpet, sweeps, and mops tile floors; cleans any spills that occur including bio hazardous materials.

 

Provides exceptional Red Carpet Customer Service to all guests.

Hollywood Casino Baton Rouge

Order Up!!

 

If you have previous quick-service restaurant experience and can ensure the highest level of service and product this is the job for YOU!

 

The Take Two Deli Cook is responsible for providing superior service to our guests while working in a fast-paced environment.  You're the right match for this job if you will…

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

You will be responsible for greeting guests in a friendly, upbeat, and positive manner as you take their orders, prepare their food, answer questions, and ring up orders/process transactions.

 

You will maintain inventory levels including stocking and restocking product in the deli and will also work to ensure quality levels of cleanliness and sanitation are maintained.

Hollywood Casino Baton Rouge

If you have Server experience and can provide exceptional and personalized service, this is the job for YOU!

 

You will be front and center while working in a fast-paced environment and you’re the right match for this job if you will…

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

The Celebrity Grill is open for dinner - you can check out the menu here

Hollywood Casino Baton Rouge

Join the Hollywood Casino team and manage our 24/7 Take Two Deli (casino) while ensuring guests receive high quality food and an exceptional experience. The Manager is responsible for overall operations, budgeting, inventory and adherence to high quality service standards. Will hire, train and develop Deli employees. Must be flexible and able to work all shifts including nights, weekends and holidays. 

Hollywood Casino Baton Rouge

The Surveillance Monitor is responsible for observing all activities of guests and employees on the casino floor, cage, change booths, and count rooms via the closed circuit television (CCTV) system for criminal activity, theft, and game irregularities. Responsible for monitoring and observing for violation of state gaming regulations, adherence to company policies and procedures, and alignment with internal controls. The Surveillance Monitor videotapes activities as required and reports observations to appropriate company and state officials. Records surveillance activity in daily log and writes reports. 

Hollywood Casino Baton Rouge

 

The Beverage Server is responsible for providing superior service to our guests while working in a fast-paced environment and you’re the right match for this job if you will…

 

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

 

 

The Beverage Server is responsible for welcoming and greeting guests in a friendly, upbeat, and positive manner including using the guest’s name when possible and recognizing all VIP guests. You will personalize every interaction by delighting and building great relationships, invite guests back, and share information about property promotions, events, and entertainment.

 

The Beverage Server provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round. You will monitor guest consumption of alcohol and intervenes as needed according to guidelines. You will take drink orders, communicates with bartender, assist in the preparation of drinks and present drinks to guests. Responsible for maintaining a clean and stocked workstation

 

 

 

Hollywood Casino Baton Rouge
  • Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property.
  • Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items.
  • Submits requests for expenditures associated with repairs, upkeep, and improvement to the Manager of Facilities.
  • Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage and other exterior area needs.
  • Supports all sanitation processes and procedures including rodent and pest control.
  • Performs painting, structural repairs to masonry, woodwork, wallpaper and treatments, and furnishings of buildings.
  • Directly or indirectly supports the installation, maintenance and repair of HVAC, electrical, plumbing systems and water distribution, including fire suppression and sewerage facilities.
  • Accountable for OSHA compliance at Hollywood.
  • Will be an active participant of Safety compliance.
  • Implements and monitors controls designed to assure full compliance with all federal, state, corporate and property laws, policies and/or mandates.
  • Must be able to interact effectively and positively across departmental lines.
  • Must be a team player
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Floorperson:

  • Supervises and monitors the direct operation of assigned Table Games and the conduct of Dealers
  • Enforces Dealer compliance with pit and game procedures
  • Attends meetings, training activities, courses and all other work-related activities as required
  • Supplies gaming tables with proper and sufficient gaming equipment
  • Completes rating information on casino table players
  • Forwards complimentary requests to the Table Games Floor Supervisor
  • Communicates large buy-ins in compliance with established Pit procedures
  • Monitors high action play at assigned tables
  • Prepares Marker, Table Fill, and Table Credit documents
  • Promotes outstanding customer and employee relations
  • May be required to perform duties outside of normal job description where in the Company’s judgment it is necessary in the interest of efficiency, productivity, or improved customer service

 

Dealer:

  • Conducts all casino table games according to established guidelines and procedures
  • Exchanges paper currency for playing chips or coin money
  • Ensures that wagers are placed before table gaming proceeds, such as cards are dealt, roulette wheel spun, or dice are tossed
  • Accurately maintains the handling of cards, dice, chips, money and other gaming equipment at an appropriate rate to maintain the proper pace of the game
  • Informs players of the rules and regulations as the game progresses
  • Calculates odds to pay winning bets 
  • Collects losing bets and pays winning bets
  • Observes the players around the table in order to recognize playing style 
  • Notifies management and/or security of suspicious behavior
  • Refers guest complaints to supervisor
  • Checks accuracy of table bank inventory, marker, table fill and table credit documents
  • Promotes outstanding customer service
  • May be required to perform duties outside of normal job description where in the Company’s judgment it is necessary in the interest of efficiency, productivity, or improved customer service
Hollywood Casino Baton Rouge

The Valet Attendant is responsible for providing superior service to our guests while working in a fast-paced environment.  Your passion will align with our vision, culture, and values and you’re the right match for this job if you will…

 

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

The Valet Attendant is responsible for welcoming and greeting guests in a friendly, upbeat, and positive manner including using the guest’s name when possible and recognizing all VIP guests. You will personalize every interaction by delighting and building great relationships, invite guests back, and share information about property promotions, events, and entertainment.

 

The Valet Attendant arranges for prompt parking and retrieving of vehicles of arriving and departing guests in a safe and friendly manner while opening vehicle doors, assisting guests in stepping out of their vehicles, and helping guests with parcels. You will drive and retrieve patron’s vehicle to and from parking destination in a safe, timely and responsible manner and ensure the safety of the vehicle by inspecting the vehicle and reporting all defects/damages on the Valet Parking Ticket. Handles customer transactions and sales in the Sundries/Gift Shop.

 

The Valet Attendant observes assigned areas for any safety hazards or unauthorized tampering with or pilferage to parked vehicles or facilities, and immediately reports any incidents or conditions in accordance with company procedures.

Hollywood Casino Baton Rouge

The Security Officer is responsible for providing superior service to our guests while working in a fast-paced environment across the entirety of the property.  Your passion will align with our vision, culture, and values and you’re the right match for this job if you will…

 

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

Responsibilities:

The successful candidate will provide superior service to our guests while proactively seeking out opportunities to meet and exceed guest expectations. As a member of the Security team you’ll create fun and excitement for guests, promote the property’s’ events and promotions, and always be of service.

 

You’ll maintain highly visible patrols to ensure a safe gaming experience while protecting property and assets and  effectively maintaining public order and enforcing safety rules.

 

You’ll actively patrol sections/floors and ensure you’re providing quality support to other departments and team members. You’ll investigate issues as they arise and report accidents and incidents in both written and verbal form. You’ll collect and compile investigation information as needed and write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.

Hollywood Casino Baton Rouge
  • Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas  
  • Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur
  • Cleans any bio hazardous materials when it occurs 
  • Removes trash from the trash container and places into the dumpsters
  • Familiar with the proper use of chemicals and equipment
  • Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day
  • Responsible for providing exceptional Red Carpet Customer Service to all guests
Hollywood Casino Perryville

Do you exude enthusiasm and energy while showcasing your top notch customer service skills? Are you invigorated by the sights and sounds of an active gaming floor?

 

Then this is the job for you!

 

You will…

  • Develop and sustain relationships with the casino guests via personal interaction, telephone contact, invitations to private events, marketing, and other activities. Attend special events both on and off property; participate in the planning and execution of events with other members of the Marketing team.
  • Answer all guest queries as well as those of team members; offer solutions for customer complaints.
  • Evaluate player's play for comping needs while managing and increasing rate of play and furthering customer loyalty.
Hollywood Casino Baton Rouge
  • Conduct investigations and inquiries as directed by the Surveillance Manager.
  • Produces reports on all investigations.
  • Troubleshoot, repair and/or replace all malfunctioning CCTV equipment in order to keep the Surveillance Department in compliance with all regulatory statues, laws and Internal Controls.
  • Develop and maintain a regular maintenance/cleaning schedule of all CCTV equipment to include cameras, lenses and any other related equipment.
  • Develop and manage a current equipment malfunction and repair log to include any equipment beyond repair that requires replacement.
  • Develop and manage a current equipment inventory list.
  • Supervises Surveillance Department activities, which include, but are not limited to, surveillance of electronic gaming devices, cage and count room activities. 
  • Ensures Reports are complete and submitted promptly to the Surveillance Manager.
  • Other duties may be assigned.
Hollywood Casino Perryville

If you have previous line cook experience and can ensure the highest level of service and product this is the job for YOU!

 

You will be front and center as you provide superior service to our guests while working in a fast-paced environment.  Your passion will align with our vision, culture, and values and you’re the right match for this job if you will…

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

The Celebrity Grill is open for dinner - you can check out the menu here

Hollywood Casino Baton Rouge

 

 This position is a working chef position and our ideal candidate will:

  • Coach, lead and motivate staff in order to cultivate a team environment where everyone works together to accomplish each task.
  • Ensure all staff members adhere to our culinary standards and regulations
  • Effectively delegate job tasks; cross-train kitchen staff on multiple stations
  • Create schedules for kitchen staff; train new and existing kitchen staff on the preparation, arrangement and plating of dishes based on current menu. Assign prep work, verify recipes are being followed, and verify each item meets taste standards
  • Respond to customer inquiries and concerns personally.
  • Assist Executive Chef with pricing menus, events, and special menus.
  • Complete all daily reports and manage all assigned checklists. Track, record and replenish inventory as needed.
  • Maintain clean, organized, and safe kitchen and storage areas. Maintain all equipment and supplies and ensure all are in good and safe working condition. Ensure all staff adheres to food safety and hygiene guidelines.
Hollywood Casino Baton Rouge

Join our team as a Cook in the Epic Buffet where you will be responsible for prep, cooking, organizing, display and serving guests in a friendly and welcoming manner.

 

You will provide fast, friendly, professional and responsive customer service to culinary team members and buffet guests as you greet each guest approaching your station as you maintain current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients), prepare food items per guest order, and employ proper cooking methods.

 

You will cook to specifications, and handle, store and rotate food properly in accordance with established health and safety standards. As a trained cook you will slice, dice, chop and prepare raw products; carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required

 

As a member of the culinary team, you will wipe counter areas, sinks and floors as required to maintain a clean and safe work station; maintain cleanliness of designated areas; maintain par levels of operating supplies and food product. You will operate and maintain all equipment and utensils

Hollywood Casino Baton Rouge
  • Provide excellent customer service to all guests, customers and employees.
  • Greet customers as they enter the casino as needed. 
  • Be current on all Marketing promotions.
  • Assist with Marketing & Promotions as needed.
  • Ensures all guest inquiries, problems, and requests for service related to general property information  are promptly handled and rectified in an upbeat, positive, professional, timely manner and in accordance with departmental standards and in compliance with the regulatory and internal control framework. 
  • Responsible for prompt, efficient and courteous service to casino guests in accordance with Hollywood Casino Perryville policies, procedures and standards while utilizing ACSC as needed to provide this service.
  • Monitor guests needs on a continuous basis and ensures all requests are promptly fulfilled.
  • Maintains appearance of casino floor and work area. .
  • Accurate and efficient use of POS system.
  • Monitor guests alcohol intake in accordance with training
  • Assist other beverage personnel with maintenance such as side work and opening/closing duties
  • Participate as a team member with all servers, bartenders, bar backs, supervisors and any other casino personnel to ensure efficient operations.
  • Will adhere to all policies, procedures, rules and regulations of Gaming and Leisure Properties, Hollywood Casino Perryville and the Maryland State Lottery.
  • Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends.
  • Responsible for mixing drinks to deliver to guests.
  • Work as part of a team to provide beverage service
  • Be able to work independently with minimal supervision
  • Declares tips that may be received, through time and attendance system at the end of each shift.
  • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity or guest service.
Hollywood Casino Perryville

 

Proficiently deal multiple table games on a rotational basis, providing prompt, accurate, and courteous dealing service to players in accordance with standard procedures, maintaining the integrity of the game and explaining aspects of the games to players unfamiliar with game rules.

  • Deal multiple games on a rotational basis, depending on training and acquired proficiency, so as to meet client demand, protect game integrity, and allow others to obtain game proficiency, as determined by management.
  • Provide prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing the game while adhering to established standard policies and procedures.
  • Explain aspects of the games to gaming patrons as requested.
  • Process all cash and maintains proper handling and accounting for assigned property items.
  • Maintain familiarity with other gaming and entertainment/service activities in order to provide information and respond to patrons.
  • Maintain an intimate and sound understanding of all standards, policies and procedures, including general policies and procedures of the Games department; and those particular to each game in which the dealer provides service.
Hollywood Casino Baton Rouge