Gaming and Leisure Properties, Inc.

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ESSENTIAL DUTIES AND RESPONSIBILITIES: - Creates and ensures a fun-filled and entertaining environment where the flawless delivery and execution of service excellence are paramount. - Provides accurate and efficient dealing at assigned table games by providing the rules of the game to guests, according to state established requirements and facility policies and procedures. - Ability to calculate odds quickly and accurately to pay winning bets and collect losing bets. - Performs accurate chip and cash transactions. - Maintains game security and protects company assets at all times. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and facility standards and programs. - Performs all other related duties as assigned.
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  The Beverage Server is responsible for providing superior service to our guests while working in a fast-paced environment.  Your'e the right match for this job if you will…   - provide exceptional RED CARPET customer service - put people first - evangelize our core values of Service, Teamwork, Integrity and Respect - positively influence others - do whatever it takes to get the job done     The Beverage Server is responsible for welcoming and greeting guests in a friendly, upbeat, and positive manner including using the guest’s name when possible and recognizing all VIP guests. You will personalize every interaction by delighting and building great relationships, invite guests back, and share information about property promotions, events, and entertainment.   The Beverage Server provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round. You will monitor guest consumption of alcohol and intervenes as needed according to guidelines. You will take drink orders, communicates with bartender, assist in the preparation of drinks and present drinks to guests. Responsible for maintaining a clean and stocked workstation      
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As a Slot Attendant you will be right in the middle of all the gaming action and excitement as you deliver superior service to our players! You’re the right match for this job if you will… - Provide excellent customer service to all guests while encouraging positive interactions, working the floor with a sense of urgency and promoting card utilization while enhancing the players' experience.  - Provide change, process hopper/ticket fills and process jackpot payouts. Process taxable up to $4,999, with a full comprehension of CMS and SDS.  - Be knowledgeable of all property events and promotions and ensure that guests receive exceptional service. 
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ESSENTIAL DUTIES AND RESPONSIBILITIES: - Analyze effectiveness of all direct mail marketing campaigns and programs. - Analyze and provide reporting on the profitability of Marketing programs and events. - Generate customer database extracts for marketing campaigns. - Manipulate and manage mail house database utilizing Query Tools and Excel. - Manage data – extracts and sets up data for mail house. - Pulls mailing lists from Player’s Club database. - Database hygiene. - Develop a detailed monthly database report to give management a precise understanding of their database of customers. - Gather, analyze and compare marketing collateral and programs from competitors. - Work with the VP of Marketing to prepare reports, charts, graphs, and presentations for action plans to management. - Assist Manager in development and implementation of Marketing Research and Analysis objectives to help the organization meet its strategic goals. - Investigate current research and statistical techniques, and evaluate the latest research developments to develop new Marketing Research methods. - Explore all available information sources including in-house Corporate and Property sources, Industry publications, Websites, published articles and reports, Vendors and other available sources as may be determined. - Perform data analyses, queries, data drilldown, interpret results, draw conclusions and recommendations, and prepare reports and presentations based on primary and secondary research, databases, and other Marketing information sources. - Develop and assist in conducting research and analyses on customer purchasing patterns, preferences, guest satisfaction, Marketing effectiveness and Marketing program evaluation. - Research market conditions and conduct feasibility studies to determine market demand for existing and new products or services. - Gather, analyze, and compare competitor data, programs, practices and effectiveness. - Maintain market intelligence database and use available technologies to examine, analyze, and compile statistical data. - Other duties as assigned.
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  The Beverage Server is responsible for providing superior service to our guests while working in a fast-paced environment.  Your passion will align with our vision, culture, and values and you’re the right match for this job if you will…   - provide exceptional RED CARPET customer service - put people first - evangelize our core values of Service, Teamwork, Integrity and Respect - positively influence others - do whatever it takes to get the job done     The Beverage Server is responsible for welcoming and greeting guests in a friendly, upbeat, and positive manner including using the guest’s name when possible and recognizing all VIP guests. You will personalize every interaction by delighting and building great relationships, invite guests back, and share information about property promotions, events, and entertainment.   The Beverage Server provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round. You will monitor guest consumption of alcohol and intervenes as needed according to guidelines. You will take drink orders, communicates with bartender, assist in the preparation of drinks and present drinks to guests. Responsible for maintaining a clean and stocked workstation      
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  The Beverage Server is responsible for providing superior service to our guests while working in a fast-paced environment.  Your passion will align with our vision, culture, and values and you’re the right match for this job if you will…   - provide exceptional RED CARPET customer service - put people first - evangelize our core values of Service, Teamwork, Integrity and Respect - positively influence others - do whatever it takes to get the job done     The Beverage Server is responsible for welcoming and greeting guests in a friendly, upbeat, and positive manner including using the guest’s name when possible and recognizing all VIP guests. You will personalize every interaction by delighting and building great relationships, invite guests back, and share information about property promotions, events, and entertainment.   The Beverage Server provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round. You will monitor guest consumption of alcohol and intervenes as needed according to guidelines. You will take drink orders, communicates with bartender, assist in the preparation of drinks and present drinks to guests. Responsible for maintaining a clean and stocked workstation      
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  The Riverboat Technician is responsible for providing superior service to our guests while working in a fast-paced environment. You’re the right match for this job if you will… - provide exceptional RED CARPET customer service - put people first - evangelize our core values of Service, Teamwork, Integrity and Respect - positively influence others - do whatever it takes to get the job done Responsibilities   The Riverboat technician performs routine preventative maintenance and routine housekeeping tasks on the riverboat and land based facility and parking lot as needed. Participates in scheduled safety briefings, team meetings, and emergency response duties as assigned. - Performs general scheduled maintenance tasks and other work assigned including checking mooring lines and boarding ramp daily. Makes periodic rounds of the property to verify that machinery and equipment are functioning properly including checking the condition of fire and safety equipment.  Takes corrective action to remedy observed discrepancies. Assesses damage to riverboat and reports to the person in charge; reports any abnormal or unusual situations to the Assistant Captain of the Watch. - Trains on emergency equipment and participates in Station Bill drills. - Responsible for directing passengers and employees away from danger and to designated safe areas. - May be required to perform duties outside of normal job description where in the Company’s judgment it is necessary in the interest of efficiency, productivity, or improved customer service.  
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Order Up!!   If you have previous quick-service restaurant experience and can ensure the highest level of service and product this is the job for YOU! The Take Two Deli Cook is responsible for providing superior service to our guests while working in a fast-paced environment. You’re the right match for this job if you will… - provide exceptional RED CARPET customer service - put people first - evangelize our core values of Service, Teamwork, Integrity and Respect - positively influence others - do whatever it takes to get the job done You will be responsible for greeting guests in a friendly, upbeat, and positive manner as you take their orders, prepare their food, answer questions, and ring up orders/process transactions.   You will maintain inventory levels including stocking and restocking product in the deli and will also work to ensure quality levels of cleanliness and sanitation are maintained.
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Order Up!!   If you have previous quick-service restaurant experience and can ensure the highest level of service and product this is the job for YOU!   The Take Two Deli Cook is responsible for providing superior service to our guests while working in a fast-paced environment. You’re the right match for this job if you will… - provide exceptional RED CARPET customer service - put people first - evangelize our core values of Service, Teamwork, Integrity and Respect - positively influence others - do whatever it takes to get the job done You will be responsible for greeting guests in a friendly, upbeat, and positive manner as you take their orders, prepare their food, answer questions, and ring up orders/process transactions.   You will maintain inventory levels including stocking and restocking product in the deli and will also work to ensure quality levels of cleanliness and sanitation are maintained.
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If you have Server experience and can provide exceptional and personalized service, this is the job for YOU!   You will be front and center while working in a fast-paced environment and you’re the right match for this job if you will… - provide exceptional RED CARPET customer service - put people first - evangelize our core values of Service, Teamwork, Integrity and Respect - positively influence others - do whatever it takes to get the job done The Celebrity Grill is open for dinner - you can check out the menu here. 
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- Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property. - Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items. - Submits requests for expenditures associated with repairs, upkeep, and improvement to the Manager of Facilities. - Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage and other exterior area needs. - Supports all sanitation processes and procedures including rodent and pest control. - Performs painting, structural repairs to masonry, woodwork, wallpaper and treatments, and furnishings of buildings. - Directly or indirectly supports the installation, maintenance and repair of HVAC, electrical, plumbing systems and water distribution, including fire suppression and sewerage facilities. - Accountable for OSHA compliance at Hollywood. - Will be an active participant of Safety compliance. - Implements and monitors controls designed to assure full compliance with all federal, state, corporate and property laws, policies and/or mandates. - Must be able to interact effectively and positively across departmental lines. - Must be a team player
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Floorperson: - Supervises and monitors the direct operation of assigned Table Games and the conduct of Dealers - Enforces Dealer compliance with pit and game procedures - Attends meetings, training activities, courses and all other work-related activities as required - Supplies gaming tables with proper and sufficient gaming equipment - Completes rating information on casino table players - Forwards complimentary requests to the Table Games Floor Supervisor - Communicates large buy-ins in compliance with established Pit procedures - Monitors high action play at assigned tables - Prepares Marker, Table Fill, and Table Credit documents - Promotes outstanding customer and employee relations - May be required to perform duties outside of normal job description where in the Company’s judgment it is necessary in the interest of efficiency, productivity, or improved customer service   Dealer: - Conducts all casino table games according to established guidelines and procedures - Exchanges paper currency for playing chips or coin money - Ensures that wagers are placed before table gaming proceeds, such as cards are dealt, roulette wheel spun, or dice are tossed - Accurately maintains the handling of cards, dice, chips, money and other gaming equipment at an appropriate rate to maintain the proper pace of the game - Informs players of the rules and regulations as the game progresses - Calculates odds to pay winning bets  - Collects losing bets and pays winning bets - Observes the players around the table in order to recognize playing style  - Notifies management and/or security of suspicious behavior - Refers guest complaints to supervisor - Checks accuracy of table bank inventory, marker, table fill and table credit documents - Promotes outstanding customer service - May be required to perform duties outside of normal job description where in the Company’s judgment it is necessary in the interest of efficiency, productivity, or improved customer service
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The Security Officer is responsible for providing superior service to our guests while working in a fast-paced environment across the entirety of the property.  Your passion will align with our vision, culture, and values and you’re the right match for this job if you will…   - provide exceptional RED CARPET customer service - put people first - evangelize our core values of Service, Teamwork, Integrity and Respect - positively influence others - do whatever it takes to get the job done Responsibilities: The successful candidate will provide superior service to our guests while proactively seeking out opportunities to meet and exceed guest expectations. As a member of the Security team you’ll create fun and excitement for guests, promote the property’s’ events and promotions, and always be of service.   You’ll maintain highly visible patrols to ensure a safe gaming experience while protecting property and assets and  effectively maintaining public order and enforcing safety rules.   You’ll actively patrol sections/floors and ensure you’re providing quality support to other departments and team members. You’ll investigate issues as they arise and reportaccidents and incidents in both written and verbal form. You’ll collect and compile investigation information as needed and write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
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- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas   - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur - Cleans any bio hazardous materials when it occurs  - Removes trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day - Responsible for providing exceptional Red Carpet Customer Service to all guests
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Do you exude enthusiasm and energy while showcasing your top notch customer service skills? Are you invigorated by the sights and sounds of an active gaming floor?   Then this is the job for you!   You will… - Develop and sustain relationships with the casino guests via personal interaction, telephone contact, invitations to private events, marketing, and other activities. Attend special events both on and off property; participate in the planning and execution of events with other members of the Marketing team. - Answer all guest queries as well as those of team members; offer solutions for customer complaints. - Evaluate player's play for comping needs while managing and increasing rate of play and furthering customer loyalty.
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   This position is a working chef position and our ideal candidate will: - Coach, lead and motivate staff in order to cultivate a team environment where everyone works together to accomplish each task. - Ensure all staff members adhere to our culinary standards and regulations - Effectively delegate job tasks; cross-train kitchen staff on multiple stations - Create schedules for kitchen staff; train new and existing kitchen staff on the preparation, arrangement and plating of dishes based on current menu. Assign prep work, verify recipes are being followed, and verify each item meets taste standards - Respond to customer inquiries and concerns personally. - Assist Executive Chef with pricing menus, events, and special menus. - Complete all daily reports and manage all assigned checklists. Track, record and replenish inventory as needed. - Maintain clean, organized, and safe kitchen and storage areas. Maintain all equipment and supplies and ensure all are in good and safe working condition. Ensure all staff adheres to food safety and hygiene guidelines.
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Join our team as a Cook in the Epic Buffet where you will be responsible for prep, cooking, organizing, display and serving guests in a friendly and welcoming manner.   You will provide fast, friendly, professional and responsive customer service to culinary team members and buffet guests as you greet each guest approaching your station as you maintain current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients), prepare food items per guest order, and employ proper cooking methods.   You will cook to specifications, and handle, store and rotate food properly in accordance with established health and safety standards. As a trained cook you will slice, dice, chop and prepare raw products; carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required   As a member of the culinary team, you will wipe counter areas, sinks and floors as required to maintain a clean and safe work station; maintain cleanliness of designated areas; maintain par levels of operating supplies and food product. You will operate and maintain all equipment and utensils
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- Supervises day-to-day operations of Table Games - Directs the Table Games Dealers to accomplish the goals of the Table Games department - Provides visible leadership in gaming operation areas - Responsible for the integrity of daily operations. Enforces all table games procedures and policies as outlined in company and department manuals; state regulations and in accordance with Internal Controls. - Maintains a continuous inspection of cards and dice, ensuring the security of the table games at all times. - Monitors cash and chip transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips for each designated shift by maintaining a paper trail. Ensures the safety of all gaming chips, dice, and monies entrusted. - Shall make table fills/credits as needed - Responsible for settling disputes with customers, dealers and management staff. - Evaluates employee performance and provides feedback. Addresses and manages complaints, grievances or concerns from employees. - Assists in staff selection; training; counseling; recognition; separation of employment and other human resources related issues. Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of the progressive discipline to modify performance. - Presents oneself as a credit to Company and encourages others to do the same - Flexible ability to work varied shifts to include nights, weekends and holidays.
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- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and stocked workstation
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The Security Officer is responsible for providing superior service to our guests while working in a fast-paced environment across the entirety of the property.  Your passion will align with our vision, culture, and values and you’re the right match for this job if you will…   - provide exceptional RED CARPET customer service - put people first - evangelize our core values of Service, Teamwork, Integrity and Respect - positively influence others - do whatever it takes to get the job done Responsibilities: The successful candidate will provide superior service to our guests while proactively seeking out opportunities to meet and exceed guest expectations. As a member of the Security team you’ll create fun and excitement for guests, promote the property’s’ events and promotions, and always be of service. You’ll maintain highly visible patrols to ensure a safe gaming experience while protecting property and assets and  effectively maintaining public order and enforcing safety rules. You’ll actively patrol sections/floors and ensure you’re providing quality support to other departments and team members. You’ll investigate issues as they arise and reportaccidents and incidents in both written and verbal form. You’ll collect and compile investigation information as needed and write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
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