Gaming and Leisure Properties, Inc.

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  • Monitoring the flow of the Slot Attendants on the floor, ensure that there is proper coverage in all areas; redirect staff when needed to ensure proper floor coverage.

 

  • Supervising the Slot Service Attendants, including ongoing training, coaching, counseling and rewarding performance, conducting timely performance appraisals, and completing related paperwork.

 

  • Promoting and maintaining all steps of the Red Carpet Customer Service program with each guest and cast member.

 

  • Following all company and department policies and procedures.

 

  • Overseeing the various functions of casino operation for a regular shift as assigned. 

 

  • Promoting and maintaining all steps of the Red Carpet Customer Service Program with each guest and cast member you come in contact with.

 

  • Acting as a resource to team members and guest when unusual circumstances arise, or when there are safety or security concerns.

 

  • Verifying certain slot-related transactions.

 

  • Ensuring guest comfort and ensures that Slot team members and other team members perform their duties in accordance with their position description and service guarantees.

 

  • Responsible for ensuring that all Cast Members follow security policies and procedures and reports all violations.

 

  • Other duties as assigned.
Hollywood Casino Perryville

 

The Riverboat Technician is responsible for providing superior service to our guests while working in a fast-paced environment. You’re the right match for this job if you will…

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

Responsibilities

 

The Riverboat technician performs routine preventative maintenance and routine housekeeping tasks on the riverboat and land based facility and parking lot as needed. Participates in scheduled safety briefings, team meetings, and emergency response duties as assigned.

  • Performs general scheduled maintenance tasks and other work assigned including checking mooring lines and boarding ramp daily. Makes periodic rounds of the property to verify that machinery and equipment are functioning properly including checking the condition of fire and safety equipment.  Takes corrective action to remedy observed discrepancies. Assesses damage to riverboat and reports to the person in charge; reports any abnormal or unusual situations to the Assistant Captain of the Watch.
  • Trains on emergency equipment and participates in Station Bill drills.
  • Responsible for directing passengers and employees away from danger and to designated safe areas.
  • May be required to perform duties outside of normal job description where in the Company’s judgment it is necessary in the interest of efficiency, productivity, or improved customer service.

 

Hollywood Casino Baton Rouge

The Valet Attendant is responsible for providing superior service to our guests while working in a fast-paced environment.  You're the right match for this job if you will…

 

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

The Valet Attendant is responsible for welcoming and greeting guests in a friendly, upbeat, and positive manner including using the guest’s name when possible and recognizing all VIP guests. You will personalize every interaction by delighting and building great relationships, invite guests back, and share information about property promotions, events, and entertainment.

 

The Valet Attendant arranges for prompt parking and retrieving of vehicles of arriving and departing guests in a safe and friendly manner while opening vehicle doors, assisting guests in stepping out of their vehicles, and helping guests with parcels. You will drive and retrieve patron’s vehicle to and from parking destination in a safe, timely and responsible manner and ensure the safety of the vehicle by inspecting the vehicle and reporting all defects/damages on the Valet Parking Ticket. Handles customer transactions and sales in the Sundries/Gift Shop.

 

The Valet Attendant observes assigned areas for any safety hazards or unauthorized tampering with or pilferage to parked vehicles or facilities, and immediately reports any incidents or conditions in accordance with company procedures.

Hollywood Casino Baton Rouge

Order Up!!

 

If you have previous quick-service restaurant experience in a Lead or supervisory role and can ensure the highest level of service and product this is the job for YOU!


The Take Two Deli Lead Cook is responsible for providing superior service to our guests while working in a fast-paced environment. You’re the right match for this job if you will…

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

You will be responsible for greeting guests in a friendly, upbeat, and positive manner as you take their orders, prepare their food, answer questions, and ring up orders/process transactions.

 

As a Lead Cook you will relieve line cooks as needed and will also be responsible for giving direction, assigning tasks, following up with task completion, and being a strong line of communication between the Manager and Take Two Deli staff.

 

You will maintain inventory levels including stocking and restocking product in the deli and will also work to ensure quality levels of cleanliness and sanitation are maintained.

Hollywood Casino Baton Rouge

Order Up!!

 

If you have previous quick-service restaurant experience and can ensure the highest level of service and product this is the job for YOU!


The Take Two Deli Cook is responsible for providing superior service to our guests while working in a fast-paced environment. You’re the right match for this job if you will…

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

You will be responsible for greeting guests in a friendly, upbeat, and positive manner as you take their orders, prepare their food, answer questions, and ring up orders/process transactions.

 

You will maintain inventory levels including stocking and restocking product in the deli and will also work to ensure quality levels of cleanliness and sanitation are maintained.

Hollywood Casino Baton Rouge

Order Up!!

 

If you have previous quick-service restaurant experience and can ensure the highest level of service and product this is the job for YOU!

 

The Take Two Deli Cook is responsible for providing superior service to our guests while working in a fast-paced environment. You’re the right match for this job if you will…

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

You will be responsible for greeting guests in a friendly, upbeat, and positive manner as you take their orders, prepare their food, answer questions, and ring up orders/process transactions.

 

You will maintain inventory levels including stocking and restocking product in the deli and will also work to ensure quality levels of cleanliness and sanitation are maintained.

Hollywood Casino Baton Rouge

 

Experienced Dealer?  Come join the Hollywood team where we roll out the Red Carpet for our guests!

 

You will proficiently deal blackjack and other table games on a rotational basis, providing prompt, accurate, and courteous dealing service to players in accordance with standard procedures, maintaining the integrity of the game and explaining aspects of the games to players unfamiliar with game rules.

  • Deal multiple games on a rotational basis, depending on training and acquired proficiency, so as to meet client demand, protect game integrity, and allow others to obtain game proficiency, as determined by management.
  • Provide prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing the game while adhering to established standard policies and procedures.
  • Explain aspects of the games to gaming patrons as requested.
  • Process all cash and maintains proper handling and accounting for assigned property items.
  • Maintain familiarity with other gaming and entertainment/service activities in order to provide information and respond to patrons.
  • Maintain an intimate and sound understanding of all standards, policies and procedures, including general policies and procedures of the Table Games department; and those particular to each game in which the dealer provides service.
Hollywood Casino Baton Rouge

The Steward is responsible for cleaning and maintenance of kitchen areas and food and beverage outlets.  Duties include keeping equipment clean, sanitary and in good repair; responsible for cleaning dishes, utensils and the cooking equipment. 

 

Responsible for assisting with the acceptance of deliveries and placing the goods in the proper place and order inside the kitchen. May assist the chef and cooks with general setting of work areas with the proper pots, pans, and kitchen utensils, sauces and condiments. May be assigned cleaning projects to keep the food storage, cooking and preparation areas in good shape.

 

The steward cleans up spills and removes any broken glass, keeping the public areas safe and free of obstructions while providing assistance to wait staff as needed.

 

Hollywood Casino Baton Rouge

The EVS Attendant is responsible for providing superior service to our guests while working in a fast-paced environment. You’re the right match for this job if you will…

 

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

Responsibilities

 

The EVS Attendant performs routine housekeeping tasks across the property (riverboat casino and land based facility) as needed. Participates in scheduled safety briefings, team meetings, and emergency response duties as assigned.

 

Performs general scheduled housekeeping tasks and other work assigned including cleaning slot machines and in between machines; empties and cleans ash trays and trash cans. Cleans restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas.  Vacuums carpet, sweeps, and mops tile floors; cleans any spills that occur including bio hazardous materials.

 

Provides exceptional Red Carpet Customer Service to all guests.

Hollywood Casino Baton Rouge

If you have Server experience and can provide exceptional and personalized service, this is the job for YOU!

 

You will be front and center while working in a fast-paced environment and you’re the right match for this job if you will…

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

The Celebrity Grill is open for dinner - you can check out the menu here

Hollywood Casino Baton Rouge

Join the Hollywood Casino team and manage our 24/7 Take Two Deli (casino) while ensuring guests receive high quality food and an exceptional experience. The Manager is responsible for overall operations, budgeting, inventory and adherence to high quality service standards. Will hire, train and develop Deli employees. Must be flexible and able to work all shifts including nights, weekends and holidays. 

Hollywood Casino Baton Rouge

 

The Beverage Server is responsible for providing superior service to our guests while working in a fast-paced environment and you’re the right match for this job if you will…

 

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

 

 

The Beverage Server is responsible for welcoming and greeting guests in a friendly, upbeat, and positive manner including using the guest’s name when possible and recognizing all VIP guests. You will personalize every interaction by delighting and building great relationships, invite guests back, and share information about property promotions, events, and entertainment.

 

The Beverage Server provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round. You will monitor guest consumption of alcohol and intervenes as needed according to guidelines. You will take drink orders, communicates with bartender, assist in the preparation of drinks and present drinks to guests. Responsible for maintaining a clean and stocked workstation

 

 

 

Hollywood Casino Baton Rouge
  • Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property.
  • Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items.
  • Submits requests for expenditures associated with repairs, upkeep, and improvement to the Manager of Facilities.
  • Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage and other exterior area needs.
  • Supports all sanitation processes and procedures including rodent and pest control.
  • Performs painting, structural repairs to masonry, woodwork, wallpaper and treatments, and furnishings of buildings.
  • Directly or indirectly supports the installation, maintenance and repair of HVAC, electrical, plumbing systems and water distribution, including fire suppression and sewerage facilities.
  • Accountable for OSHA compliance at Hollywood.
  • Will be an active participant of Safety compliance.
  • Implements and monitors controls designed to assure full compliance with all federal, state, corporate and property laws, policies and/or mandates.
  • Must be able to interact effectively and positively across departmental lines.
  • Must be a team player
Hollywood Casino Perryville

Floorperson:

  • Supervises and monitors the direct operation of assigned Table Games and the conduct of Dealers
  • Enforces Dealer compliance with pit and game procedures
  • Attends meetings, training activities, courses and all other work-related activities as required
  • Supplies gaming tables with proper and sufficient gaming equipment
  • Completes rating information on casino table players
  • Forwards complimentary requests to the Table Games Floor Supervisor
  • Communicates large buy-ins in compliance with established Pit procedures
  • Monitors high action play at assigned tables
  • Prepares Marker, Table Fill, and Table Credit documents
  • Promotes outstanding customer and employee relations
  • May be required to perform duties outside of normal job description where in the Company’s judgment it is necessary in the interest of efficiency, productivity, or improved customer service

 

Dealer:

  • Conducts all casino table games according to established guidelines and procedures
  • Exchanges paper currency for playing chips or coin money
  • Ensures that wagers are placed before table gaming proceeds, such as cards are dealt, roulette wheel spun, or dice are tossed
  • Accurately maintains the handling of cards, dice, chips, money and other gaming equipment at an appropriate rate to maintain the proper pace of the game
  • Informs players of the rules and regulations as the game progresses
  • Calculates odds to pay winning bets 
  • Collects losing bets and pays winning bets
  • Observes the players around the table in order to recognize playing style 
  • Notifies management and/or security of suspicious behavior
  • Refers guest complaints to supervisor
  • Checks accuracy of table bank inventory, marker, table fill and table credit documents
  • Promotes outstanding customer service
  • May be required to perform duties outside of normal job description where in the Company’s judgment it is necessary in the interest of efficiency, productivity, or improved customer service
Hollywood Casino Baton Rouge
  • Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas  
  • Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur
  • Cleans any bio hazardous materials when it occurs 
  • Removes trash from the trash container and places into the dumpsters
  • Familiar with the proper use of chemicals and equipment
  • Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day
  • Responsible for providing exceptional Red Carpet Customer Service to all guests
Hollywood Casino Perryville

Do you exude enthusiasm and energy while showcasing your top notch customer service skills? Are you invigorated by the sights and sounds of an active gaming floor?

 

Then this is the job for you!

 

You will…

  • Develop and sustain relationships with the casino guests via personal interaction, telephone contact, invitations to private events, marketing, and other activities. Attend special events both on and off property; participate in the planning and execution of events with other members of the Marketing team.
  • Answer all guest queries as well as those of team members; offer solutions for customer complaints.
  • Evaluate player's play for comping needs while managing and increasing rate of play and furthering customer loyalty.
Hollywood Casino Baton Rouge
  • Conduct investigations and inquiries as directed by the Surveillance Manager.
  • Produces reports on all investigations.
  • Troubleshoot, repair and/or replace all malfunctioning CCTV equipment in order to keep the Surveillance Department in compliance with all regulatory statues, laws and Internal Controls.
  • Develop and maintain a regular maintenance/cleaning schedule of all CCTV equipment to include cameras, lenses and any other related equipment.
  • Develop and manage a current equipment malfunction and repair log to include any equipment beyond repair that requires replacement.
  • Develop and manage a current equipment inventory list.
  • Supervises Surveillance Department activities, which include, but are not limited to, surveillance of electronic gaming devices, cage and count room activities. 
  • Ensures Reports are complete and submitted promptly to the Surveillance Manager.
  • Other duties may be assigned.
Hollywood Casino Perryville

As a Slot Attendant you'll be right in the middle of all the gaming action and excitement as you deliver superior service to our players! You’re the right match for this job if you will…

  • Provide excellent customer service to all guests while encouraging positive interactions, working the floor with a sense of urgency and promoting card utilization while enhancing the players' experience. 
  • Provide change, process hopper/ticket fills and process jackpot payouts. Process taxable up to $4,999, with a full comprehension of CMS and SDS. 
  • Be knowledgeable of all property events and promotions and ensure that guests receive exceptional service. 

 

slot machine

Hollywood Casino Baton Rouge

 

 This position is a working chef position and our ideal candidate will:

  • Coach, lead and motivate staff in order to cultivate a team environment where everyone works together to accomplish each task.
  • Ensure all staff members adhere to our culinary standards and regulations
  • Effectively delegate job tasks; cross-train kitchen staff on multiple stations
  • Create schedules for kitchen staff; train new and existing kitchen staff on the preparation, arrangement and plating of dishes based on current menu. Assign prep work, verify recipes are being followed, and verify each item meets taste standards
  • Respond to customer inquiries and concerns personally.
  • Assist Executive Chef with pricing menus, events, and special menus.
  • Complete all daily reports and manage all assigned checklists. Track, record and replenish inventory as needed.
  • Maintain clean, organized, and safe kitchen and storage areas. Maintain all equipment and supplies and ensure all are in good and safe working condition. Ensure all staff adheres to food safety and hygiene guidelines.
Hollywood Casino Baton Rouge

 

The Player Services Representative is responsible for providing superior service to our guests while working in a fast-paced environment.  Your passion will align with our vision, culture, and values and you’re the right match for this job if you will…

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

 

You will provide excellent customer service to all guests while enrolling new members and informing members of benefits, contests, promotions and services.  You’ll enroll patrons into the Players Club, issue Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions. May work the main bank as assigned. 

 

You’ll process cash transactions for casino customers and employees including cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances. You’ll be extremely detail oriented to ensure accuracy and accountability while minimizing/eliminating variances in order to safeguard casino assets.

 

The Player Services Rep must be knowledgeable and comply with Title 31 and SARC regulations. 

Hollywood Casino Baton Rouge