Gaming and Leisure Properties, Inc.

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- Ensure interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program - Maintains balanced cashier's station - Process cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances) - Be knowledgeable and comply with Title 31 regulations - Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions - Works the main bank as assigned - Answers phone calls with proper phone etiquette - Complies with state, company, department policies and regulations      
Property
Hollywood Casino Perryville
  - Coding vendor invoices - Matching purchase orders, receiving reports and invoice - Accounts Payable data entry - Processing and distributing payments and payroll - Print 1099 forms at year end - Maintain complete A/P vendor files - Resolve vendor invoice problems - Identify and report PS use tax on items purchased Prepare A/P accrual for month end closing - Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
Property
Hollywood Casino Perryville
  Proficiently deal multiple table games on a rotational basis, providing prompt, accurate, and courteous dealing service to players in accordance with standard procedures, maintaining the integrity of the game and explaining aspects of the games to players unfamiliar with game rules. - Deal multiple games on a rotational basis, depending on training and acquired proficiency, so as to meet client demand, protect game integrity, and allow others to obtain game proficiency, as determined by management. - Provide prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing the game while adhering to established standard policies and procedures. - Explain aspects of the games to gaming patrons as requested. - Process all cash and maintains proper handling and accounting for assigned property items. - Maintain familiarity with other gaming and entertainment/service activities in order to provide information and respond to patrons. - Maintain an intimate and sound understanding of all standards, policies and procedures, including general policies and procedures of the Games department; and those particular to each game in which the dealer provides service.
Property
Hollywood Casino Baton Rouge
  The Beverage Server is responsible for providing superior service to our guests while working in a fast-paced environment.  Your passion will align with our vision, culture, and values and you’re the right match for this job if you will…   - provide exceptional RED CARPET customer service - put people first - evangelize our core values of Service, Teamwork, Integrity and Respect - positively influence others - do whatever it takes to get the job done     The Beverage Server is responsible for welcoming and greeting guests in a friendly, upbeat, and positive manner including using the guest’s name when possible and recognizing all VIP guests. You will personalize every interaction by delighting and building great relationships, invite guests back, and share information about property promotions, events, and entertainment.   The Beverage Server provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round. You will monitor guest consumption of alcohol and intervenes as needed according to guidelines. You will take drink orders, communicates with bartender, assist in the preparation of drinks and present drinks to guests. Responsible for maintaining a clean and stocked workstation      
Property
Hollywood Casino Baton Rouge
JOB TITLE: Hollywood Casino Table Games Dealer (Full-Time) DEPARTMENT:         Table Games SUPERVISOR:               TABLE GAMES SUPERVISOR                                                                                                       EXEMPT:                        Non-Exempt LOCATION:                    Perryville, MD BASE PAY RATE:      $4.50 an hour (*$0.25 cents add’l for each core game) TIP/TOKE RATE:      $18.00 on avg. per hour (*In addition to base rate)    SUMMARY: Responsible for the efficient and responsible operation of table games.  Maintains a smooth and efficient game pace; makes accurate and clear chip and cash transactions; adheres to all facility and department policies and procedures; adheres to Maryland State Lottery Agency regulations; and in accordance with Internal Controls. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Creates and ensures a fun-filled and entertaining environment where the flawless delivery and execution of service excellence are paramount. - Provides accurate and efficient dealing at assigned table games by providing the rules of the game to guests, according to state established requirements and facility policies and procedures. - Ability to calculate odds quickly and accurately to pay winning bets and collect losing bets. - Performs accurate chip and cash transactions. - Maintains game security and protects company assets at all times. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and facility standards and programs. - Performs all other related duties as assigned.
Property
Hollywood Casino Perryville
Order Up!!   If you have previous quick-service restaurant experience and can ensure the highest level of service and product this is the job for YOU! The Take Two Deli Cook is responsible for providing superior service to our guests while working in a fast-paced environment. You’re the right match for this job if you will… - provide exceptional RED CARPET customer service - put people first - evangelize our core values of Service, Teamwork, Integrity and Respect - positively influence others - do whatever it takes to get the job done You will be responsible for greeting guests in a friendly, upbeat, and positive manner as you take their orders, prepare their food, answer questions, and ring up orders/process transactions.   You will maintain inventory levels including stocking and restocking product in the deli and will also work to ensure quality levels of cleanliness and sanitation are maintained.
Property
Hollywood Casino Baton Rouge
If you have Server experience and can provide exceptional and personalized service, this is the job for YOU!   You will be front and center while working in a fast-paced environment and you’re the right match for this job if you will… - provide exceptional RED CARPET customer service - put people first - evangelize our core values of Service, Teamwork, Integrity and Respect - positively influence others - do whatever it takes to get the job done The Celebrity Grill is open for dinner - you can check out the menu here. 
Property
Hollywood Casino Baton Rouge
- Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property. - Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items. - Submits requests for expenditures associated with repairs, upkeep, and improvement to the Manager of Facilities. - Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage and other exterior area needs. - Supports all sanitation processes and procedures including rodent and pest control. - Performs painting, structural repairs to masonry, woodwork, wallpaper and treatments, and furnishings of buildings. - Directly or indirectly supports the installation, maintenance and repair of HVAC, electrical, plumbing systems and water distribution, including fire suppression and sewerage facilities. - Accountable for OSHA compliance at Hollywood. - Will be an active participant of Safety compliance. - Implements and monitors controls designed to assure full compliance with all federal, state, corporate and property laws, policies and/or mandates. - Must be able to interact effectively and positively across departmental lines. - Must be a team player
Property
Hollywood Casino Perryville
The Security Officer is responsible for providing superior service to our guests while working in a fast-paced environment across the entirety of the property.  Your passion will align with our vision, culture, and values and you’re the right match for this job if you will…   - provide exceptional RED CARPET customer service - put people first - evangelize our core values of Service, Teamwork, Integrity and Respect - positively influence others - do whatever it takes to get the job done Responsibilities: The successful candidate will provide superior service to our guests while proactively seeking out opportunities to meet and exceed guest expectations. As a member of the Security team you’ll create fun and excitement for guests, promote the property’s’ events and promotions, and always be of service.   You’ll maintain highly visible patrols to ensure a safe gaming experience while protecting property and assets and  effectively maintaining public order and enforcing safety rules.   You’ll actively patrol sections/floors and ensure you’re providing quality support to other departments and team members. You’ll investigate issues as they arise and reportaccidents and incidents in both written and verbal form. You’ll collect and compile investigation information as needed and write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
Property
Hollywood Casino Baton Rouge
- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas   - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur - Cleans any bio hazardous materials when it occurs  - Removes trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day - Responsible for providing exceptional Red Carpet Customer Service to all guests
Property
Hollywood Casino Perryville
The Security Officer is responsible for providing superior service to our guests while working in a fast-paced environment across the entirety of the property.  Your passion will align with our vision, culture, and values and you’re the right match for this job if you will…   - provide exceptional RED CARPET customer service - put people first - evangelize our core values of Service, Teamwork, Integrity and Respect - positively influence others - do whatever it takes to get the job done Responsibilities: The successful candidate will provide superior service to our guests while proactively seeking out opportunities to meet and exceed guest expectations. As a member of the Security team you’ll create fun and excitement for guests, promote the property’s’ events and promotions, and always be of service.   You’ll maintain highly visible patrols to ensure a safe gaming experience while protecting property and assets and  effectively maintaining public order and enforcing safety rules.   You’ll actively patrol sections/floors and ensure you’re providing quality support to other departments and team members. You’ll investigate issues as they arise and reportaccidents and incidents in both written and verbal form. You’ll collect and compile investigation information as needed and write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
Property
Hollywood Casino Baton Rouge
- Supervises day-to-day operations of Table Games - Directs the Table Games Dealers to accomplish the goals of the Table Games department - Provides visible leadership in gaming operation areas - Responsible for the integrity of daily operations. Enforces all table games procedures and policies as outlined in company and department manuals; state regulations and in accordance with Internal Controls. - Maintains a continuous inspection of cards and dice, ensuring the security of the table games at all times. - Monitors cash and chip transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips for each designated shift by maintaining a paper trail. Ensures the safety of all gaming chips, dice, and monies entrusted. - Shall make table fills/credits as needed - Responsible for settling disputes with customers, dealers and management staff. - Evaluates employee performance and provides feedback. Addresses and manages complaints, grievances or concerns from employees. - Assists in staff selection; training; counseling; recognition; separation of employment and other human resources related issues. Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of the progressive discipline to modify performance. - Presents oneself as a credit to Company and encourages others to do the same - Flexible ability to work varied shifts to include nights, weekends and holidays.
Property
Hollywood Casino Perryville
- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and stocked workstation
Property
Hollywood Casino Perryville
The Security Officer is responsible for providing superior service to our guests while working in a fast-paced environment across the entirety of the property.  Your passion will align with our vision, culture, and values and you’re the right match for this job if you will…   - provide exceptional RED CARPET customer service - put people first - evangelize our core values of Service, Teamwork, Integrity and Respect - positively influence others - do whatever it takes to get the job done Responsibilities: The successful candidate will provide superior service to our guests while proactively seeking out opportunities to meet and exceed guest expectations. As a member of the Security team you’ll create fun and excitement for guests, promote the property’s’ events and promotions, and always be of service. You’ll maintain highly visible patrols to ensure a safe gaming experience while protecting property and assets and  effectively maintaining public order and enforcing safety rules. You’ll actively patrol sections/floors and ensure you’re providing quality support to other departments and team members. You’ll investigate issues as they arise and reportaccidents and incidents in both written and verbal form. You’ll collect and compile investigation information as needed and write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
Property
Hollywood Casino Baton Rouge
ESSENTIAL DUTIES AND RESPONSIBILITIES: - Supervises day-to-day operations of Table Games - Directs the Table Games Dealers to accomplish the goals of the Table Games department - Provides visible leadership in gaming operation areas - Responsible for the integrity of daily operations. Enforces all table games procedures and policies as outlined in company and department manuals; state regulations and in accordance with Internal Controls. - Maintains a continuous inspection of cards and dice, ensuring the security of the table games at all times. - Monitors cash and chip transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips for each designated shift by maintaining a paper trail. Ensures the safety of all gaming chips, dice, and monies entrusted. - Shall make table fills/credits as needed - Responsible for settling disputes with customers, dealers and management staff. - Evaluates employee performance and provides feedback. Addresses and manages complaints, grievances or concerns from employees. - Assists in staff selection; training; counseling; recognition; separation of employment and other human resources related issues. Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of the progressive discipline to modify performance. - Presents oneself as a credit to Company and encourages others to do the same - Flexible ability to work varied shifts to include nights, weekends and holidays. - Performs all other related and compatible duties as assigned
Property
Hollywood Casino Perryville
- Provides accurate and efficient dealing at assigned table game - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games - Provides prompt, courteous and accurate dealing at assigned table(s) - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position - Performs accurate chip and cash transactions - Receives wagers from customers and pays the appropriate game outcomes - Maintains game security and protects company assets at all times - Assists customers in understanding the rules and ensures adherence to established policies and procedures - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Property
Hollywood Casino Perryville
- Encourages and gets results from peers/players to have fun - Proven ability to accommodate the Slot Service Ambassador position - Pro-actively encourage players to have fun and enhance players’ experience - Responsible for recognizing and explaining simple CI/CO/TOTI jams - Proactively celebrate and encourage Publicity releases for appropriate jackpots - Enthusiastically celebrates jackpots with guest and co-workers by singing, dancing, getting surrounding guests to join in, by wearing funny items or other activities to elevate the excitement levels - Actively looking for players who have questions and/or issues with games - Encourages the priority of lights: 1) Change, 2) Hopper/Ticket Fills, 3) Jackpots, all of which are mandated by tier status - Actively try to encourage positive interactions with both players and co-workers - Initiate interactions rather than waiting for lights - Use every opportunity to promote events and promotions - Ensuring that the player receives all around great service - Actively patrolling sections/floor looking for interaction opportunities - Rarely is seen congregating with co-workers - Actively involved with pre-shift sessions, offering feedback and being a positive influence - Working the floor with a sense of urgency, answering calls from dispatch while still maintaining the ability to build relationships - Promoting card utilization - Having the ability to read open/closed players and adapting the delivery to enhance their experience - Demonstrates consistent support of management and company decisions - Ability to personalize their service to the player without appearing to be scripted - Represents The company in a fun, exciting and professional manner - Focuses on enhancing casino experience and creating perception of luck, action and excitement - Possess a friendly outgoing demeanor and enjoy interactions with players - Must have a proven track record of personally providing excellent customer service - Process taxable up to $4,999, with a full comprehension of CMS and SDS
Property
Hollywood Casino Perryville
- Remove cash boxes from slot machine and replace with empty cash box using procedures that are within Internal Controls and Maryland State Lottery Regulations - Transports all collected cash boxes to the Count Room following predetermined route - Ensure key control procedures are followed - Operates automated currency equipment to count and process tickets/currency removed from the cash boxes - Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes - Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit. - Transports the verified tickets/currency to the Main Bank and ticket storage area within Internal Controls and Maryland State Lottery Regulations - Complete daily maintenance of all count room equipment and cleaning of count room. - Work professionally with other departments as needed to complete tasks - Other duties may be assigned - Answer routine questions from co-workers; Lead completion of daily tasks within the department or work unit; Interact with others when necessary to achieve desired outcomes
Property
Hollywood Casino Perryville
- This position is responsible for providing superior service to our guests - Must seek out opportunities to be of service - Maintain highly visible patrols to insure a safe gaming experience - Assure quality support to other departments so that they may serve guests more effectively - Promote the property promotions and events - Maintain public order and enforcing safety rules - Protecting property and assets - Investigate disturbances in the hotel, casino, or racing areas - Create fun and excitement with the customer
Property
Hollywood Casino Perryville
- Encourages and gets results from peers/players to have fun - Proven ability to accommodate the Slot Service Ambassador position - Pro-actively encourage players to have fun and enhance players’ experience - Responsible for recognizing and explaining simple CI/CO/TOTI jams - Proactively celebrate and encourage Publicity releases for appropriate jackpots - Enthusiastically celebrates jackpots with guest and co-workers by singing, dancing, getting surrounding guests to join in, by wearing funny items or other activities to elevate the excitement levels - Actively looking for players who have questions and/or issues with games - Encourages the priority of lights: 1) Change, 2) Hopper/Ticket Fills, 3) Jackpots, all of which are mandated by tier status - Actively try to encourage positive interactions with both players and co-workers - Initiate interactions rather than waiting for lights - Use every opportunity to promote events and promotions - Ensuring that the player receives all around great service - Actively patrolling sections/floor looking for interaction opportunities - Rarely is seen congregating with co-workers - Actively involved with pre-shift sessions, offering feedback and being a positive influence - Working the floor with a sense of urgency, answering calls from dispatch while still maintaining the ability to build relationships - Promoting card utilization - Having the ability to read open/closed players and adapting the delivery to enhance their experience - Demonstrates consistent support of management and company decisions - Ability to personalize their service to the player without appearing to be scripted - Represents The company in a fun, exciting and professional manner - Focuses on enhancing casino experience and creating perception of luck, action and excitement - Possess a friendly outgoing demeanor and enjoy interactions with players - Must have a proven track record of personally providing excellent customer service - Process taxable up to $4,999, with a full comprehension of CMS and SDS
Property
Hollywood Casino Perryville