Gaming and Leisure Properties, Inc.

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Hollywood Casino Baton Rouge
  • Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas  
  • Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur
  • Cleans any bio hazardous materials when it occurs 
  • Removes trash from the trash container and places into the dumpsters
  • Familiar with the proper use of chemicals and equipment
  • Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day
  • Responsible for providing exceptional Red Carpet Customer Service to all guests
Hollywood Casino Perryville

Do you exude enthusiasm and energy while showcasing your top notch customer service skills? Are you invigorated by the sights and sounds of an active gaming floor?

 

Then this is the job for you!

 

You will…

  • Develop and sustain relationships with the casino guests via personal interaction, telephone contact, invitations to private events, marketing, and other activities. Attend special events both on and off property; participate in the planning and execution of events with other members of the Marketing team.
  • Answer all guest queries as well as those of team members; offer solutions for customer complaints.
  • Evaluate player's play for comping needs while managing and increasing rate of play and furthering customer loyalty.
Hollywood Casino Baton Rouge

Are you social, personable and friendly? Can you mix up the perfect gin & tonic and wield a church key with exceptional dexterity? Then this job is for you!

 

As a bartender at Hollywood Casino, you will provide friendly, professional beverage service to casino guests and beverage servers (e.g., 2 minute or less production cycle for 15 drink tray). You'll prepare and pour drinks with proper portions and ingredients according to recipe, communicate with beverage servers, and present drinks to guests or servers as required.

 

You'll operate a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change. You will account for all cash, charge and complimentary sales according to established procedure while maintaining the integrity of all financial controls and responsibilities.

 

Responsible for maintaining a clean and stocked workstation in accordance with established health and safety guidelines.

 

 

Hollywood Casino Baton Rouge

The Steward is responsible for cleaning and maintenance of kitchen areas and food and beverage outlets.  Duties include keeping equipment clean, sanitary and in good repair; responsible for cleaning dishes, utensils and the cooking equipment. 

 

Responsible for assisting with the acceptance of deliveries and placing the goods in the proper place and order inside the kitchen. May assist the chef and cooks with general setting of work areas with the proper pots, pans, and kitchen utensils, sauces and condiments. May be assigned cleaning projects to keep the food storage, cooking and preparation areas in good shape.

 

The steward cleans up spills and removes any broken glass, keeping the public areas safe and free of obstructions while providing assistance to wait staff as needed.

 

Hollywood Casino Baton Rouge

The Assistant Captain-Of-The-Watch (ACOW) is responsible for supervision of the Riverboat Technicians and EVS staff during an assigned shift. As a working supervisor, the ACOW is responsible for responding to emergencies and oversees all work performed on the riverboat and landside in accordance with policies and procedures of the Company and USCG/ABSC regulations. 

 

  • Supervises Riverboat Technicians during the event of an emergency. Supervises and performs the duties of a Riverboat Technician/ Emergency Squad Leader as needed.
  • Responsible for the overall maintenance and cleanliness of the property
  • Supervises EVS operations and EVS personnel in all aspects inclusive of, but not limited to; chemical usage and storage, key and equipment control, staffing and discipline, special EVS projects, walk-throughs, map assignments and reporting mechanisms
  • Inspects safety equipment monthly
  • Directs the emergency squad during times of emergency and evacuation
  • Trains and drills Emergency Squad Members and Security on safety equipment
  • Check mooring lines daily
  • Check boarding ramp daily
  • Load and unload materials, parts, and/or products onto or from pallets, and/or trucks
  • Transport equipment or tools between departments
  • Set up tables and chairs in designated areas of the property
  • Maintain clean work area. Pick up trash in parking lot as needed
  • Hang all wall hangings and fixtures
  • Assemble, install, and repair pipes, fittings and fixtures of heating, water, and drainage systems
  • Gather tools and supplies to be used at work site
  • Drill holes for wiring and pull and/or push wiring through openings
  • Assist skilled craftsman with tracing out short circuits in wiring
  • Lift, position and fasten objects such as wiring, conduit, and motors
  • Replace fuses, light sockets, bulbs, and switches
  • Assist in laying and removing of carpet and tile
  • Assist with the internal and external painting of property
  • Maintain tools and equipment and keeps supplies and parts in order
  • Maintain the fountain and area surrounding
  • Accompany vendors during routine visits

May be required to perform duties outside of normal job description where in the Company’s judgment it is necessary in the interest of efficiency, productivity, or improved customer service

 

Hollywood Casino Baton Rouge
  • Conduct investigations and inquiries as directed by the Surveillance Manager.
  • Produces reports on all investigations.
  • Troubleshoot, repair and/or replace all malfunctioning CCTV equipment in order to keep the Surveillance Department in compliance with all regulatory statues, laws and Internal Controls.
  • Develop and maintain a regular maintenance/cleaning schedule of all CCTV equipment to include cameras, lenses and any other related equipment.
  • Develop and manage a current equipment malfunction and repair log to include any equipment beyond repair that requires replacement.
  • Develop and manage a current equipment inventory list.
  • Supervises Surveillance Department activities, which include, but are not limited to, surveillance of electronic gaming devices, cage and count room activities. 
  • Ensures Reports are complete and submitted promptly to the Surveillance Manager.
  • Other duties may be assigned.
Hollywood Casino Perryville

If you have previous line cook experience and can ensure the highest level of service and product this is the job for YOU!

 

You will be front and center as you provide superior service to our guests while working in a fast-paced environment.  Your passion will align with our vision, culture, and values and you’re the right match for this job if you will…

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

The Celebrity Grill is open for dinner - you can check out the menu here

Hollywood Casino Baton Rouge

As a Slot Attendant you'll be right in the middle of all the gaming action and excitement as you deliver superior service to our players! You’re the right match for this job if you will…

  • Provide excellent customer service to all guests while encouraging positive interactions, working the floor with a sense of urgency and promoting card utilization while enhancing the players' experience. 
  • Provide change, process hopper/ticket fills and process jackpot payouts. Process taxable up to $4,999, with a full comprehension of CMS and SDS. 
  • Be knowledgeable of all property events and promotions and ensure that guests receive exceptional service. 

 

slot machine

Hollywood Casino Baton Rouge

 

 This position is a working chef position and our ideal candidate will:

  • Coach, lead and motivate staff in order to cultivate a team environment where everyone works together to accomplish each task.
  • Ensure all staff members adhere to our culinary standards and regulations
  • Effectively delegate job tasks; cross-train kitchen staff on multiple stations
  • Create schedules for kitchen staff; train new and existing kitchen staff on the preparation, arrangement and plating of dishes based on current menu. Assign prep work, verify recipes are being followed, and verify each item meets taste standards
  • Respond to customer inquiries and concerns personally.
  • Assist Executive Chef with pricing menus, events, and special menus.
  • Complete all daily reports and manage all assigned checklists. Track, record and replenish inventory as needed.
  • Maintain clean, organized, and safe kitchen and storage areas. Maintain all equipment and supplies and ensure all are in good and safe working condition. Ensure all staff adheres to food safety and hygiene guidelines.
Hollywood Casino Baton Rouge

 

The Player Services Representative is responsible for providing superior service to our guests while working in a fast-paced environment.  Your passion will align with our vision, culture, and values and you’re the right match for this job if you will…

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

 

You will provide excellent customer service to all guests while enrolling new members and informing members of benefits, contests, promotions and services.  You’ll enroll patrons into the Players Club, issue Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions. May work the main bank as assigned. 

 

You’ll process cash transactions for casino customers and employees including cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances. You’ll be extremely detail oriented to ensure accuracy and accountability while minimizing/eliminating variances in order to safeguard casino assets.

 

The Player Services Rep must be knowledgeable and comply with Title 31 and SARC regulations. 

Hollywood Casino Baton Rouge

Join our team as a Cook in the Epic Buffet where you will be responsible for prep, cooking, organizing, display and serving guests in a friendly and welcoming manner.

 

You will provide fast, friendly, professional and responsive customer service to culinary team members and buffet guests as you greet each guest approaching your station as you maintain current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients), prepare food items per guest order, and employ proper cooking methods.

 

You will cook to specifications, and handle, store and rotate food properly in accordance with established health and safety standards. As a trained cook you will slice, dice, chop and prepare raw products; carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required

 

As a member of the culinary team, you will wipe counter areas, sinks and floors as required to maintain a clean and safe work station; maintain cleanliness of designated areas; maintain par levels of operating supplies and food product. You will operate and maintain all equipment and utensils

Hollywood Casino Baton Rouge
  • Provide excellent customer service to all guests, customers and employees.
  • Greet customers as they enter the casino as needed. 
  • Be current on all Marketing promotions.
  • Assist with Marketing & Promotions as needed.
  • Ensures all guest inquiries, problems, and requests for service related to general property information  are promptly handled and rectified in an upbeat, positive, professional, timely manner and in accordance with departmental standards and in compliance with the regulatory and internal control framework. 
  • Responsible for prompt, efficient and courteous service to casino guests in accordance with Hollywood Casino Perryville policies, procedures and standards while utilizing ACSC as needed to provide this service.
  • Monitor guests needs on a continuous basis and ensures all requests are promptly fulfilled.
  • Maintains appearance of casino floor and work area. .
  • Accurate and efficient use of POS system.
  • Monitor guests alcohol intake in accordance with training
  • Assist other beverage personnel with maintenance such as side work and opening/closing duties
  • Participate as a team member with all servers, bartenders, bar backs, supervisors and any other casino personnel to ensure efficient operations.
  • Will adhere to all policies, procedures, rules and regulations of Gaming and Leisure Properties, Hollywood Casino Perryville and the Maryland State Lottery.
  • Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends.
  • Responsible for mixing drinks to deliver to guests.
  • Work as part of a team to provide beverage service
  • Be able to work independently with minimal supervision
  • Declares tips that may be received, through time and attendance system at the end of each shift.
  • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity or guest service.
Hollywood Casino Perryville
  • Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service.  Then, monitors results through inspection, evaluation and analysis.  Makes changes if necessary to achieve end result
  • Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
  • Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure internal customer satisfaction 
  • Researches, evaluates, and tests latest technology in surveillance in order to develop most appropriate system to achieve security, effectiveness, and cost‑efficiency objectives 
  • Partners with property departments to design and conduct highly sensitive investigations to facilitate fact‑finding probe into potentially illegal or inappropriate activities
  •  Communicates and develops business relations with State and Local Regulators in order to stay abreast of regulations and practices
  • Makes recommendations in the development of gaming procedures to ensure that management takes into consideration the enforceability of such procedures from a surveillance perspective
  • Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions
  • Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures
  • Presents oneself as a credit to the Company and encourages others to do the same 
  • Performs all other related and compatible duties as assigned
Hollywood Casino Perryville

 

Proficiently deal multiple table games on a rotational basis, providing prompt, accurate, and courteous dealing service to players in accordance with standard procedures, maintaining the integrity of the game and explaining aspects of the games to players unfamiliar with game rules.

  • Deal multiple games on a rotational basis, depending on training and acquired proficiency, so as to meet client demand, protect game integrity, and allow others to obtain game proficiency, as determined by management.
  • Provide prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing the game while adhering to established standard policies and procedures.
  • Explain aspects of the games to gaming patrons as requested.
  • Process all cash and maintains proper handling and accounting for assigned property items.
  • Maintain familiarity with other gaming and entertainment/service activities in order to provide information and respond to patrons.
  • Maintain an intimate and sound understanding of all standards, policies and procedures, including general policies and procedures of the Games department; and those particular to each game in which the dealer provides service.
Hollywood Casino Baton Rouge

The Security Officer is responsible for providing superior service to our guests while working in a fast-paced environment across the entirety of the property.  Your passion will align with our vision, culture, and values and you’re the right match for this job if you will…

 

  • provide exceptional RED CARPET customer service
  • put people first
  • evangelize our core values of Service, Teamwork, Integrity and Respect
  • positively influence others
  • do whatever it takes to get the job done

Responsibilities:

The successful candidate will provide superior service to our guests while proactively seeking out opportunities to meet and exceed guest expectations. As a member of the Security team you’ll create fun and excitement for guests, promote the property’s’ events and promotions, and always be of service.

 

You’ll maintain highly visible patrols to ensure a safe gaming experience while protecting property and assets and  effectively maintaining public order and enforcing safety rules.

 

You’ll actively patrol sections/floors and ensure you’re providing quality support to other departments and team members. You’ll investigate issues as they arise and report accidents and incidents in both written and verbal form. You’ll collect and compile investigation information as needed and write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.

Hollywood Casino Baton Rouge
  • Develop, implement and monitor all Internal Controls relevant to the safeguarding of company assets, including controls related to the confidentiality of all records, the compliance of governing regulatory authorities and information related to financial information of the company.
  • Develop, implement and monitor all Internal Controls relevant to the safeguarding of company assets, including controls related to the confidentiality of all records, the compliance of governing regulatory authorities and information related to financial information of the company.
  • Organize and maintain tax records as required by Federal, State and Local tax regulations.
  • Coordinate all internal, external and regulatory audits related to financial records.
  • Ensure that the company meets all required payment, financial reporting and project deadlines as dictated by the company, regulation or laws.
  • Coordinate and develop processes, in conjunction with all departments, with the goal of producing financial statements that are effective management tools used in the operation of the company’s business.
  • Continually search for efficiency in staffing, technology and processes of the Financial are, specifically, and the company in total.
  • Organize and structure a departmental operating plan that completes the assigned tasks in timely manner, yet is flexible enough to adapt to changing circumstances.
  • Demonstrate user-level abilities with Microsoft Office and other accounting and related software used by the company. Effectively communicate changes and deviations of work plan and other events to supervisors.

 

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing concerns; and resolving problems.

 

Supervisory over functional areas: Player Services, Cage, Finance, Accounting, IT and Purchasing/Warehouse for Perryville. 

Hollywood Casino Perryville
  • Supervises day-to-day operations of Table Games
  • Directs the Table Games Dealers to accomplish the goals of the Table Games department
  • Provides visible leadership in gaming operation areas
  • Responsible for the integrity of daily operations. Enforces all table games procedures and policies as outlined in company and department manuals; state regulations and in accordance with Internal Controls.
  • Maintains a continuous inspection of cards and dice, ensuring the security of the table games at all times.
  • Monitors cash and chip transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
  • Responsible for the accountability of the chips for each designated shift by maintaining a paper trail. Ensures the safety of all gaming chips, dice, and monies entrusted.
  • Shall make table fills/credits as needed
  • Responsible for settling disputes with customers, dealers and management staff.
  • Evaluates employee performance and provides feedback. Addresses and manages complaints, grievances or concerns from employees.
  • Assists in staff selection; training; counseling; recognition; separation of employment and other human resources related issues. Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of the progressive discipline to modify performance.
  • Presents oneself as a credit to Company and encourages others to do the same
  • Flexible ability to work varied shifts to include nights, weekends and holidays.
Hollywood Casino Perryville
  • Provides administrative support and performs general duties for Table Games Operations
  • Proficent to advance in excel 
  • Prepares and distributes daily schedules and work assignments for the Table Games department
  • Communicates to the Table Games management team in a timely manner when known scheduling conflicts arise
  • Records payroll information in an accurate and timely manner.
  • Prepares and types correspondence, reports, forms, charts and graphs
  • Ensures competency of work from the standpoint of grammar, composition, and format
  • Assists with departmental files and records
  • Places, accepts and screens telephone calls and refers calls to others, as appropriate
  • Must be able to operate fax machines and photocopiers
  • Responds to request in a timely manner according to established quality standards
  • Maintains strict confidentially of all files, communications and information in the conduct of company business
  • Flexible ability to work varied shifts to include nights, weekends and holidays.
Hollywood Casino Perryville
  • Provides accurate and efficient dealing at assigned table game.
  • Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.
  • Provides prompt, courteous and accurate dealing at assigned table(s).
  • Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.
  • Performs accurate chip and cash transactions.
  • Receives wagers from customers and pays the appropriate game outcomes.
  • Maintains game security and protects company assets at all times.
  • Assists customers in understanding the rules and ensures adherence to established policies and procedures.
  • Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
  • Flexible ability to work varied shifts to include nights, weekends and holidays.
Hollywood Casino Perryville