Gaming and Leisure Properties, Inc.

  • Vice President, Human Resources

    Location US-LA-Baton Rouge
    Property
    Hollywood Casino Baton Rouge
    Category
    Human Resources
  • Responsibilities

    The Vice President of Human Resources provides strategic leadership and coordination of property’s Human Resources function. Additionally, this position will deliver a property-wide human resources program with initiatives including but not limited to employee relations, staffing, benefits, compensation, learning and development, service engagement, and Health & Wellness. All duties are to be performed within the guidelines of the Gaming & Leisure Properties policies and procedures, Internal Control Standards and objectives.

    • Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you may come in contact with.
    • Recruiting, mentoring, training and retaining team members that share Gaming & Leisure Properties commitment to success.
    • Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulates expectations.
    • Assist guests with any and all reasonable customer service requests.
    • Disseminate widespread communication to property on HR-related programs, changes or corporate actions.
    • Responsible for being a company spokesperson with all levels of our employees.
    • Ensure seamless execution and resolve major issues when they emerge.
    • Promote the property within the community and beyond.
    • Builds a culture that motivates and rewards team members for their efforts.
    • Develop and motivate talented leaders in the organization who inspire while driving accountability to their employees.
    • Embrace the high growth, fast paced culture of the company and work closely with the other senior members of the management team to achieve results.
    • Analyzes and controls expenditures of the Human Resources department to conform to budgetary requirements.
    • Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations and Company policies.
    • Champion, within the organization, a commitment to honesty, integrity and responsible corporate behavior.
    • Create a culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
    • Establish guidelines to maintain high quality standards and service, then monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.
    • Lead departments through active participation.
    • Serves as a dynamic, positive leader, while fostering teamwork, team member morale, motivation and open communication.
    • Develop and/or coordinate internal communications
    • Demonstrates excellent facilitator skills in resolving conflicts between different points of view.
    • Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.

    Qualifications

     

    • Bachelor’s degree from an accredited four-year college or university preferred.
    • 5-10 years directing an HR function preferred with 5-10 years of Human Resources experience in the casino gaming, hotel and amenities fields preferred.
    • Able to obtain a Louisiana Gaming license.
    • An unblemished record of high integrity with a level of trustworthiness and honesty that is suitable for both the industry and the company.
    • Work independently with little to no supervision.
    • Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership.
    • Demonstrate leadership, fairness, and sensibility to the customers and employees.
    • Good oral and written communication skills, must be fluent and literate in English.
    • Ability to demonstrate empathy, enabling open, transparent and effective dialog with customers and  employees.
    • Respond calmly and make rational decisions when required
    • Successful candidate must be an experienced, results oriented, and hands-on professional
    • Instill a sense of pride and personal responsibility in subordinate employees
    • Manage multiple objectives and tasks simultaneously, and continually assess and re-set priorities.
    • Present a well-groomed, professional appearance
    • Comfortable and adept with public speaking.
    • Detail-oriented, thorough and prompt.
    • Must be able to work a flexible schedule.
    • Compliant with all regulatory, governmental, and safety requirements.
    • Effective labor management including efficient scheduling and overtime within property guidelines.
    • Meet deadlines and effectively manage multiple priorities in a demanding work environment.
    • Proficient in Microsoft Office, computer literate.
    • Conduct business at the corporate level with high expertise and confidence.
    • Provide detailed reports to corporate management level executives and communicate progress and goals.

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