Gaming and Leisure Properties, Inc.

  • Player Services Supervisor

    Location US-MD-Perryville
    Property
    Hollywood Casino Perryville
    Category
    Players Services/Cage
  • Responsibilities

    Manages Cast Members who oversee activities in the key support operational areas noted above.  Is responsible for the overall direction, coordination, and evaluation of these aspects of the department.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training Cast Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Cast Members; addressing complaints and resolving problems.

    • Ensure interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program.
    • Oversees the processing of cash transactions for casino customers and Cast Members (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)
    • Be knowledgeable and comply with Title 31 regulations.
    • Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions.
    • Answers phone calls with proper phone etiquette.
    • Complies with state, company, department policies and regulations.
    • Assists supervisor and co-workers as needed.
    • Other duties may be assigned.

    Qualifications

    • Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university is preferred
    • Prior supervisory experience preferred.

    • Must be proficient in Microsoft applications (Excel, Access, Word)
    • Develop and lead a high performance department to include at least one internal successor to the Player Services Supervisor role
    • Maintain accurate and timely documentation of employee performance and department incidents
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interrupt bar graphs.

    • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

    • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

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