Gaming and Leisure Properties, Inc.

  • Poker Room Supervisor

    Location US-MD-Perryville
    Property
    Hollywood Casino Perryville
    Category
    Table Games
  • Responsibilities

    The Poker Room Supervisor is responsible for the efficient operation of the Poker games on the assigned shift.  All duties are to be performed within all company and department policies and procedures; Maryland State Lottery Agency regulations; and in accordance with Internal Controls.

    • Supervises day-to-day operations of Poker Room
    • Directs the Poker Dealers to accomplish the goals of the Poker area and Table Games department
    • Provides visible leadership in gaming operation areas
    • Responsible for the integrity of daily operations. Enforces all table games procedures and policies as outlined in company and department manuals; state regulations and in accordance with Internal Controls.
    • Maintains a continuous inspection of cards, ensuring the security of the table games at all times.
    • Monitors cash and chip transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
    • Responsible for the accountability of the chips for each designated shift by maintaining a paper trail. Ensures the safety of all gaming chips and monies entrusted.
    • Shall make table fills/credits as needed
    • Responsible for settling disputes with customers, dealers and management staff.
    • Evaluates employee performance and provides feedback. Addresses and manages complaints, grievances or concerns from employees.
    • Assists in staff selection; training; counseling; recognition; separation of employment and other human resources related issues. Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of the progressive discipline to modify performance.
    • Presents oneself as a credit to Company and encourages others to do the same
    • Flexible ability to work varied shifts to include nights, weekends and holidays.
    • Performs all other related and compatible duties as assigned

    Qualifications

    • Two years progressively more challenging experience in a gaming operations role, poker experience required 
    • Must be proficient in Microsoft applications (Excel, Access, Word)
    • Good oral and written communication skills, must be fluent and literate in English
    • Proven managerial and problem solving skills with the ability to exercise independent judgment within established policies
    • Must possess excellent interpersonal and employee relations skills
    • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
    • Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift
    • Must be able to listen and respond to visual and aural cues
    • Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds and air quality
    • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

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