Gaming and Leisure Properties, Inc.

  • Player Services Shift Supervisor (swing/grave shift)

    Location US-LA-Baton Rouge
    Hollywood Casino Baton Rouge
    Players Services/Cage
  • Responsibilities

    The Player Services Shift Supervisor is responsible for providing direction and oversight of the shift while managing the operations of the PSRs and Bankers to ensure the team is providing superior service to our guests while working in a fast-paced environment. You’re the right match for this job if you will…

    • provide exceptional RED CARPET customer service
    • put people first
    • evangelize our core values of Service, Teamwork, Integrity and Respect
    • positively influence others
    • do whatever it takes to get the job done

    As a working supervisor, you will provide excellent customer service to all guests while enrolling new members and informing members of benefits, contests, promotions and services. You’ll enroll patrons into the Players Club, issue Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions. May work the main bank as assigned. 


    You’ll process cash transactions for casino customers and employees including cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances. You’ll be extremely detail oriented to ensure accuracy and accountability while minimizing/eliminating variances in order to safeguard casino assets.


    Responsible for scheduling, coaching for success, and providing direction to all team members.


    Must be knowledgeable and comply with Title 31 and SARC regulations. 


    Qualified candidates will be at least 21 years of age with a HS diploma or equivalent and a minimum of three years previous cage cashier/player services experience; prior lead or supervisory experience is a plus!


    Excellent keyboarding and math skills required.


    Must qualify for a gaming permit as issued by the Louisiana Gaming Commission.  


    Physically mobile with ability to stand for up to 8 hours (steel floor) and possess the ability to regularly push/pull up to 100 lbs (with assistance).  Ability to bend, reach, twist, stoop and crouch.  


    Must be able to work in environment with exposure to second hand smoke, loud noises, and bright lights.


    Primarily swing and grave shift; MUST BE AVAILABLE TO WORK WEEKENDS AND HOLIDAYS!


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