The Lead Slot Technician is responsible for providing exceptional service to both internal and external customers customer by performing a wide variety of diagnoses and repairs of slot machines, with occasional assistance. With extensive knowledge of both the mechanical and electronic aspects of slot machine repair, the Lead Slot Technician also provides direction, training or assistance to Slot Technician team members.
Provides courteous and prompt service in repairing machines, maintains machine performance through preventative maintenance and evaluation of reports on machine performance.
Responsible for the immediate and periodic repair, maintenance and general operation of the slot machines. Establishes and maintains rapport with customers and other HCBR team members by making every effort to achieve customer satisfaction including timely response and problem-solving/resolution.
Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. May utilize shop machines to fabricate standard or routine parts.
Directs and leads machine moving and installation in accordance with floor configuration. Coordinates activities with Facilities and IT staff as required.
Coordinates with the CSM, Slot Shift Supervisors, Security Staff and other HCBR team members to detect and prevent attempts to cheat or damage gaming equipment. Identifies floor irregularities and reports them to the appropriate personnel.
Maintains required logs and updates reports and records in a timely manner.
Previous experience as a Slot Technician including extensive experience with electronics at the circuit board level along with understanding of microprocessors and ability to use all machine test equipment. These skills are typically acquired through the completion of an AA degree in Electronics and one-year slot repair experience, or through a minimum of two years’ progressive slot repair experience.
The Lead Slot Technician spends time on the casino floor and is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume. This position is at times subjected to hazards such as electrical shocks.
Ability to observe and direct actions of subordinates/trainees.
Must be able to review and comprehend all necessary documentation.
Must be able to carry, bend, climb, squat, and lift up to 50 pounds, and push/pull up to 125 pounds so as to be able to reach all areas of machines in need of repair and move machines around work area as needed.
Must be able to obtain and retain forklift certification and gaming permit as issued by Louisiana State Police.
This is a Full Time Swing Shift position but does require schedule flexibility; must be available to work weekends and holidays.